---
title: "Klarna raw acquirer responses"
url: "https://docs.adyen.com/payment-methods/klarna/raw-responses"
source_url: "https://docs.adyen.com/payment-methods/klarna/raw-responses.md"
canonical: "https://docs.adyen.com/payment-methods/klarna/raw-responses"
last_modified: "2026-06-01T15:33:15+02:00"
language: "en"
---

# Klarna raw acquirer responses

[View source](/payment-methods/klarna/raw-responses.md)

These are the most common raw acquirer responses from Klarna for successful, refused, failed or cancelled transactions.

| Last journal type                           | Raw acquirer response                                                                                                                                    | Description                                                                                                                                                                                                                                                                                                                                        |
| ------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
|                                             | PENDING                                                                                                                                                  | This is an expected response for [Klarna Widget](/payment-methods/klarna/api-only) integrations.                                                                                                                                                                                                                                                   |
| Authorised                                  | ACCEPTED                                                                                                                                                 | The payment was authorised.                                                                                                                                                                                                                                                                                                                        |
| Error                                       | Internal error                                                                                                                                           | Generic API response from Klarna. Check your [Customer Area](https://ca-live.adyen.com/) for additional information.                                                                                                                                                                                                                               |
| Error                                       | BAD\_VALUE : locale                                                                                                                                      | The locale in your payment request is not compatible. Refer to our [Klarna documentation](/payment-methods/klarna/api-only#make-a-payment) for compatible combinations.                                                                                                                                                                            |
| Error                                       | BAD\_VALUE : order\_lines\[X].tax\_rate                                                                                                                  | Error message on the validation criteria for the tax calculation. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) for more information about the tax calculation.                                                                                                                                                       |
| Error                                       | BAD\_VALUE : order\_lines\[X].total\_tax\_amount                                                                                                         | There is an error in the tax amounts for order line \[X]. Tax amounts should add up over all order lines. Klarna validates this on their end. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in tax amounts in your payment request.                                                                |
| Error                                       | BAD\_VALUE : order\_tax\_amount                                                                                                                          | There is an error in the tax amounts. Tax amounts should add up over all order lines. Klarna validates this on their end. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in tax amounts in your payment request.                                                                                    |
| Error                                       | BAD\_VALUE : purchase\_currency                                                                                                                          | The `amount.currency` in your payment request not formatted correctly or doesn't apply for a certain locale. Refer to our [Klarna documentation](/payment-methods/klarna/api-only#make-a-payment) for compatible combinations.                                                                                                                     |
| Error                                       | BAD\_VALUE : billing\_address.postal\_code, shipping\_address.postal\_code or BAD\_VALUE : shipping\_address.postal\_code, billing\_address.postal\_code | The postal code in the `billingAddress` or the `deliveryAddress` in your payment request is not formatted correctly. Refer to our [Klarna documentation](/payment-methods/klarna/) to see how to format the shopper's address.                                                                                                                     |
| Error                                       | BAD\_VALUE : attachment.attachment                                                                                                                       | The data sent in the `additionalData.openinvoicedata.merchantData` in your payment request does not follow Klarna's requirements. Refer to [Klarna's documentation](https://docs.klarna.com/api/payments/#operation/createCreditSession) to see how to format the merchant data.                                                                   |
| Error                                       | BAD\_VALUE : billing\_address.phone, shipping\_address.phone or BAD\_VALUE : shipping\_address.phone, billing\_address.phone                             | The `telephoneNumber` in your payment request is not formatted correctly. Refer to our [Klarna documentation](/payment-methods/klarna/) to see how to format the telephone number.                                                                                                                                                                 |
| Error                                       | BAD\_VALUE : billing\_address.given\_name, billing\_address.family\_name, or BAD\_VALUE : shipping\_address.given\_name, shipping\_address.family\_name  | Your request contains invalid characters. Make sure that you only submit UTF-8 encoded values when creating a Klarna payment.                                                                                                                                                                                                                      |
| Error                                       | Payment method not available (contact Klarna)                                                                                                            | The payment method defined in the payment request is not configured correctly on Klarna's end. Verify that you have enabled Klarna in your [Customer Area](https://ca-test.adyen.com/).                                                                                                                                                            |
| Error                                       | Allowed category list is empty                                                                                                                           | Edit your payment request. Your payment request does not follow the guidelines defined in our [Klarna documentation](/payment-methods/klarna). For example, make sure that the country code and billing address are for the same location.                                                                                                         |
| Error                                       | Missing returnUrl                                                                                                                                        | Your payment request is missing the `returnUrl` parameter.                                                                                                                                                                                                                                                                                         |
| Error                                       | No InvoiceLines provided                                                                                                                                 | Your payment request did not include invoice lines. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in invoice lines in your payment request.                                                                                                                                                        |
| OfferCancelled                              | NOT\_FOUND : Invalid session id                                                                                                                          | The shopper has tried to make a payment for an offer that has expired. We recommend that you ask the shopper to retry the transaction.                                                                                                                                                                                                             |
| Not linked to a payment status, check logs. | ReadSessionResponse does not have valid authorisation token                                                                                              | Klarna sends this error when:- The [/payments/details](https://docs.adyen.com/api-explorer/Checkout/latest/post/payments/details) call to Adyen is made before the shopper received an authorisation from Klarna.
- The shopper's authorisation token from Klarna has expired after 60 minutes.There could be multiple reasons for this to happen. |
| Refused                                     | REFUSED                                                                                                                                                  | Klarna's internal risk engine refused the payment. A possible reason is that the shopper has an unpaid balance towards Klarna.                                                                                                                                                                                                                     |
| Refused                                     | UNAVAILABLE\_PAYMENT\_METHOD or PAYMENT\_METHOD\_FAILED : Purchase for payment method failed                                                             | Klarna's internal risk engine refused the payment. A possible reason is that the shopper has an unpaid balance towards Klarna.                                                                                                                                                                                                                     |
