---
title: "Modifications not processed"
description: "Find the modifications that were not processed."
url: "https://docs.adyen.com/reporting/modifications-not-processed"
source_url: "https://docs.adyen.com/reporting/modifications-not-processed.md"
canonical: "https://docs.adyen.com/reporting/modifications-not-processed"
last_modified: "2026-06-01T15:33:16+02:00"
language: "en"
---

# Modifications not processed

Find the modifications that were not processed.

[View source](/reporting/modifications-not-processed.md)

##### Time zones

Your [time zone setting](/reporting/time-zone-setting) affects the data in this report.

The Modifications not processed report includes all modification attempts that couldn't be processed. Modification attempts such as [captures](/online-payments/capture), [cancels](/online-payments/cancel), and [refunds](/online-payments/refund) are all actions that can be performed on an original payment and attempt to modify the authorised [payment status](/account/payments-lifecycle).

For each unprocessed modification in this report, the transaction status of its original authorised payment in your [Customer Area](https://ca-test.adyen.com/) doesn't change. For example, if a refund request couldn't be processed due to insufficient balance, the original transaction will still have a Settled status in the list of transactions in your Customer Area.

A failed modification attempt also triggers a [webhook](/development-resources/webhooks) with information about the failure.

## Sample

[Download a sample Modifications not processed report](/reporting/modifications-not-processed/SAMPLE_modifications_not_processed_report.csv) for examples of the included data.

## Structure

### Entries

Under the header line, each line in the report is a separate entry.

### Columns

Each column shows specific information about the entries.

| Columns                         | Description                                                                                                                                                                                                                                           |
| ------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Company Account                 | Name of your company account as registered in the Adyen payments platform.                                                                                                                                                                            |
| Merchant Account                | Name of your merchant account used to process the original payment request.                                                                                                                                                                           |
| Psp Reference                   | Adyen's 16-character unique reference associated with the transaction/the request. You can find it in the [response to the original payment request](https://docs.adyen.com/api-explorer/#/CheckoutService/v67/post/payments__resParam_pspReference). |
| Merchant Reference              | Reference number provided when initiating the payment request.                                                                                                                                                                                        |
| Currency                        | Three character ISO code for the currency which was used for processing the payment (transaction currency).                                                                                                                                           |
| Amount                          | The amount of the original transaction.                                                                                                                                                                                                               |
| Creation Date                   | Time stamp indicating when the capture was received by Adyen. Format: `YYYY-MM-DD HH:MM:SS`. For example: *2020-07-26 19:58:55*.                                                                                                                      |
| Modification Reference          | Adyen's unique identifier (PSP reference) for the modification request. Maximum length: 16 characters.                                                                                                                                                |
| Modification Merchant Reference | Optional modification reference for modifications like capture or refund.                                                                                                                                                                             |
| Modification Currency           | Three character ISO code for the currency which was used for processing the modification.                                                                                                                                                             |
| Modification Amount             | The amount of the modification.                                                                                                                                                                                                                       |
| Modification Date               | The time stamp indicating when the modification was received by Adyen. Format: `YYYY-MM-DD HH:MM:SS`. For example: *2020-07-29 12:15:23*.                                                                                                             |
| Modificationevent               | The code of the modification event. Possible values: **RefundNotProcessed**, **CaptureNotProcessed**, and **CancelNotProcessed**.                                                                                                                     |
| Eventdescription                | The reason why the modification was not processed.                                                                                                                                                                                                    |

## See also

* [Capture](/online-payments/capture)
* [Cancel](/online-payments/cancel)
* [Refund](/online-payments/refund)
* [Webhooks](/development-resources/webhooks)
