---
title: "Suberror codes"
url: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors"
source_url: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors.md"
canonical: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors"
last_modified: "2021-01-19T09:45:00+01:00"
language: "en"
---

# Suberror codes

[View source](/issuing/kyc-verification-codes/sub-errors.md)

Suberrors are more granular error codes that you can use to provide the specific cause of a verification error. Adyen sends the general error codes and messages in the `subErrors` array. When applicable, an entry contains [remediating actions](/issuing/kyc-verification-codes/remediating-actions) that you can use to resolve the KYC error.

## Requirements

If you have an [Adyen for Platforms](/adyen-for-platforms-model/) or [Adyen Issuing](/issuing) integration, there are no additional requirements, limitations, or preparations.

## Types of error codes

The range of error codes are divided into the types of check.

* **1\_1xxx**: [General issues](#general-issues)
* **1\_3xxx**: [Issues with the individual check](#individual-check)
* **1\_5xxx**: [Issues with the organization check](#organization-check)
* **1\_7xxx**: [Issues with the bank account check](#bank-check)

## General issues

| Suberror code | Message                                                      | Remediating action codes                                                                                                                 |   |
| ------------- | ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------- | - |
| []()1\_1000   | Verification failed. Legal entity declined                   | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101)                                                                      |   |
| []()1\_1001   | There were some technical issues in the verification process | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101)                                                                      |   |
| []()1\_1002   | There are more questions about the submitted information     | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101)                                                                      |   |
| []()1\_1003   | The document contained sensitive data                        | [1\_102](/issuing/kyc-verification-codes/remediating-actions#1_102)                                                                      |   |
| []()1\_1004   | Required information is missing                              | [1\_102](/issuing/kyc-verification-codes/remediating-actions#1_102), [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101) |   |

## Individual identity check

| Suberror code | Message                                                                          | Remediating action codes                                                                                                                                                                                                                                                           |   |
| ------------- | -------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - |
| []()1\_3000   | The user couldn't be verified                                                    | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301)                                                                                                                                           |   |
| []()1\_3001   | The name and date of birth couldn't be verified                                  | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301)                                                                                                                                           |   |
| []()1\_3002   | The name and national ID number couldn't be verified                             | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307)                                                                                                                                           |   |
| []()1\_3003   | The name and residence state couldn't be verified                                | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3004   | The name and residence country couldn't be verified                              | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301)                                                                                                                                           |   |
| []()1\_3005   | The national ID number was entered incorrectly                                   | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307)                                                                                                                                           |   |
| []()1\_3006   | The name didn't match the national ID number                                     | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307)                                                                                                                                           |   |
| []()1\_3007   | An incorrect national ID number was entered                                      | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307)                                                                                                                                           |   |
| []()1\_3008   | The ID document image was incomplete                                             | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3009   | The photo on the ID document couldn't be recognized                              | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                           |   |
| []()1\_3010   | The ID document image was incomplete or too blurry                               | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3011   | The ID document image was in black and white                                     | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3012   | The image couldn't be recognized as a supported ID document                      | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                           |   |
| []()1\_3013   | The ID document wasn't a supported document type                                 | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3014   | The ID document image didn't contain the MRZ code                                | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3015   | The ID document was expired                                                      | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3016   | The ID document image was of too low quality                                     | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3017   | The ID document image was a scan                                                 | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3018   | The ID document image was too blurry                                             | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3019   | The ID document was expired                                                      | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3020   | The ID document wasn't a supported document type                                 | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3021   | The ID document MRZ code is unreadable                                           | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3022   | The ID document image only showed one side of the ID document                    | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3023   | The ID document image only showed parts of the ID document                       | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3024   | The ID document wasn't valid                                                     | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3025   | The state didn't match the one on the ID document                                | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                      |   |
| []()1\_3026   | The ID document didn't show an issuing state                                     | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304)                                                                                                                                           |   |
| []()1\_3027   | The ID document wasn't valid                                                     | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3028   | The ID number didn't match the one on the document                               | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                      |   |
| []()1\_3029   | The ID document didn't show a document number                                    | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307)                                                                                                                                           |   |
| []()1\_3030   | The ID document wasn't valid                                                     | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3031   | The ID document wasn't valid                                                     | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3032   | The first name didn't match the one on the ID document                           | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                           |   |
| []()1\_3033   | The last name didn't match the one on the ID document                            | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                           |   |
| []()1\_3034   | The date of birth didn't match the one on the ID document                        | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                           |   |
| []()1\_3035   | The country didn't match the one on the ID document                              | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                      |   |
| []()1\_3036   | The ID document image was too low quality                                        | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303)                                                                                                                                                                                                                |   |
| []()1\_3037   | The last name didn't match the one on the proof of residential address           | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3038   | The first name didn't match the one on the proof of residential address          | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3039   | The date of birth didn't match the one on the proof of residential address       | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3040   | The proof of residential address didn't show the date it was issued              | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3041   | The proof of residential address didn't show a name                              | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3042   | The proof of residential address didn't show an issuing country                  | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3043   | The proof of residential address wasn't a supported document type                | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3044   | The proof of residential address was too old                                     | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3045   | The proof of residential address image was of too low quality                    | [1\_306](/issuing/kyc-verification-codes/remediating-actions#1_306)                                                                                                                                                                                                                |   |
| []()1\_3046   | The address on the proof of residential address was a PO box                     | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3047   | The proof of national ID number wasn't a supported document type                 | [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308)                                                                                                                                                                                                                |   |
| []()1\_3048   | The last name didn't match the one on the proof of national ID number            | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308)                                                                                                                                           |   |
| []()1\_3049   | The first name didn't match the one on the proof of national ID number           | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308)                                                                                                                                           |   |
| []()1\_3050   | The date of birth didn't match the one on the proof of national ID number        | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308)                                                                                                                                           |   |
| []()1\_3051   | The proof of national ID number image was of too low quality                     | [1\_309](/issuing/kyc-verification-codes/remediating-actions#1_309)                                                                                                                                                                                                                |   |
| []()1\_3052   | An ID document is needed to verify the individual                                | [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301)                                                                                                                                                                                                                |   |
| []()1\_3056   | The proof of the individual tax ID image was of too low quality                  | [1\_313](/issuing/kyc-verification-codes/remediating-actions#1_313)                                                                                                                                                                                                                |   |
| []()1\_3057   | The name didn't match the individual tax ID                                      | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                           |   |
| []()1\_3058   | The individual tax ID was entered incorrectly                                    | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                           |   |
| []()1\_3059   | The proof of the individual tax ID wasn't a supported document type              | [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315)                                                                                                                                                                                                                |   |
| []()1\_3060   | The last name didn't match the one on the proof of the individual tax ID         | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315)                                                                                                                                           |   |
| []()1\_3061   | The first name didn't match the one on the proof of the individual tax ID        | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315)                                                                                                                                           |   |
| []()1\_3062   | The name and 4 digit SSN couldn't be verified                                    | [1\_316](/issuing/kyc-verification-codes/remediating-actions#1_316)                                                                                                                                                                                                                |   |
| []()1\_3063   | The date of birth didn't match the one on the proof of the individual tax ID     | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315)                                                                                                                                           |   |
| []()1\_3064   | The name and individual tax ID couldn't be verified                              | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                           |   |
| []()1\_3065   | The submitted individual tax ID does not match the tax id number of the document | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                                                                                                |   |
| []()1\_3066   | The submitted identity document does not display a tax ID number                 | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                                                                                                |   |
| []()1\_3067   | The tax ID number could not be verified as the identity document is not valid    | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314)                                                                                                                                           |   |
| []()1\_3068   | The name and postal code of the residency address couldn't be verified           | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320)                                                                      |   |
| []()1\_3069   | The postal code didn't match the one on the proof of national ID number          | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320) |   |
| []()1\_3070   | The postal code didn't match the one on the proof of residential address         | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_3071   | The proof of residential address didn't show the postal code                     | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                                                                                                |   |
| []()1\_3072   | The name and nationality couldn't be verified                                    | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319)                                                                      |   |
| []()1\_3073   | The ID document didn't show the nationality                                      | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                           |   |
| []()1\_3074   | No face detected in either the ID document or selfie                             | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_317](/issuing/kyc-verification-codes/remediating-actions#1_317)                                                                                                                                           |   |
| []()1\_3075   | No face detected in live selfie                                                  | [1\_317](/issuing/kyc-verification-codes/remediating-actions#1_317)                                                                                                                                                                                                                |   |
| []()1\_3076   | No face detected in ID document                                                  | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                                                                                                |   |
| []()1\_3077   | There is no face match between the ID document and selfie                        | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                           |   |
| []()1\_3078   | Photo was not taken by the individual                                            | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                                                                                                |   |
| []()1\_3079   | Photo of the individual was taken involuntarily                                  | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                                                                                                |   |
| []()1\_3080   | Selfie was not taken in real time                                                | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                                                                                                |   |
| []()1\_3081   | Image couldn't be processed due to unsupported file format or document type      | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318)                                                                                                                                                                                                                |   |
| []()1\_3082   | The individual does not meet the minimum age requirement                         | [1\_100](/issuing/kyc-verification-codes/remediating-actions#1_100)                                                                                                                                                                                                                |   |
| []()1\_3083   | The name or residential address couldn't be verified                             | [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320)                                                                                                                                           |   |
| []()1\_3084   | The name or residential address does not match the proof of residential address  | [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320)                                                                                                                                           |   |
| []()1\_3085   | No face detected in either the ID document or motion capture                     | [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321)                                                                                                                                                                                                                |   |
| []()1\_3086   | There is no face match between the ID document and motion capture                | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3087   | The required motion capture actions were not completed correctly                 | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302)                                                                                                                                                                                                                |   |
| []()1\_3088   | The residential address is a P.O. Box                                            | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321)                                                                                                                                           |   |

## Organization check

| Suberror code | Message                                                                                                                | Remediating action codes                                                                                                                                                                                      |   |
| ------------- | ---------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - |
| []()1\_5000   | The legal business name couldn't be verified                                                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800) |   |
| []()1\_5001   | The tax ID number couldn't be verified                                                                                 | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5002   | The state couldn't be verified                                                                                         | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5003   | The legal name didn't match the one on the registry                                                                    | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800) |   |
| []()1\_5004   | The legal name didn't match the one on the registry                                                                    | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5005   | The legal name didn't match the one on the registry                                                                    | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5006   | The country didn't match the one on the registry                                                                       | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5007   | The registration number didn't match the one on the registry                                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5008   | The tax ID didn't match the one on the registry                                                                        | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5009   | The registration number was provided as tax ID                                                                         | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5010   | The company details couldn't be verified                                                                               | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5011   | The trade name (doing business as) was entered                                                                         | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5012   | The submitted company type didn't match the one on the registry                                                        | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5013   | The company was not found in the database                                                                              | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5014   | The registration number couldn't be verified                                                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5015   | The registration number didn't match the legal business name                                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5016   | The tax ID number couldn't be verified                                                                                 | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5017   | The tax ID number didn't match the legal business name                                                                 | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5018   | The business address couldn't be verified                                                                              | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                                                                                           |   |
| []()1\_5019   | The trade name (doing business as) was entered                                                                         | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                      |   |
| []()1\_5020   | Registration document is missing                                                                                       | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501)                                                                                                                                           |   |
| []()1\_5021   | The registration document was too low quality.                                                                         | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502)                                                                                                                                           |   |
| []()1\_5022   | The registration document was too old                                                                                  | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502)                                                                                                                                           |   |
| []()1\_5023   | The submitted company type didn't match the one on the registration document                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502)                                                                      |   |
| []()1\_5024   | The registration document did not show the company type                                                                | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5025   | The address on the company registration document was a residential address                                             | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                                                                                           |   |
| []()1\_5026   | The address on the company registration document was a PO box                                                          | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5027   | The business address didn't match the one on the company registration document                                         | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5028   | The registration number didn't match the one on the company registration document                                      | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5029   | The legal business name didn't match the one on the company registration document                                      | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5030   | The country didn't match the one on the company registration document                                                  | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5031   | The company registration document didn't show a legal business name                                                    | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502)                                                                                                                                           |   |
| []()1\_5032   | The company registration document didn't show a registration number                                                    | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502)                                                                                                                                           |   |
| []()1\_5033   | The state didn't match the one on the company registration document                                                    | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5034   | The company registration document wasn't a supported document type                                                     | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                                                                                           |   |
| []()1\_5035   | The company registration document is not supported.                                                                    | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5036   | Tax document is missing                                                                                                | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                                                                                           |   |
| []()1\_5037   | The country didn't match the one on the tax document.                                                                  | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5038   | The tax document wasn't a supported document type.                                                                     | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5039   | The tax document was too low quality                                                                                   | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5040   | The tax document was too old.                                                                                          | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5041   | The legal name didn't match the one on the tax document                                                                | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5042   | The tax ID number didn't match the legal business name                                                                 | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503)                                                                      |   |
| []()1\_5043   | The tax document didn't show a tax ID number                                                                           | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5044   | The tax document didn't show a legal business name                                                                     | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5045   | The state didn't match the one on the proof of address                                                                 | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5046   | Ownership data seems incorrect                                                                                         | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508), [1\_507](/issuing/kyc-verification-codes/remediating-actions#1_507)                                                                      |   |
| []()1\_5047   | Ownership data seems to be missing                                                                                     | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508), [1\_507](/issuing/kyc-verification-codes/remediating-actions#1_507)                                                                      |   |
| []()1\_5048   | Provide official ownership documentation                                                                               | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508)                                                                                                                                           |   |
| []()1\_5049   | The affiliation document was not sufficient to prove the 100% affiliation                                              | [1\_511](/issuing/kyc-verification-codes/remediating-actions#1_511)                                                                                                                                           |   |
| []()1\_5050   | The affiliation document was not official                                                                              | [1\_509](/issuing/kyc-verification-codes/remediating-actions#1_509)                                                                                                                                           |   |
| []()1\_5051   | Signing person on the affiliation document could not be verified                                                       | [1\_510](/issuing/kyc-verification-codes/remediating-actions#1_510)                                                                                                                                           |   |
| []()1\_5052   | The affiliation document verifies the payout entity is not 100% affiliated with the company. Setup cannot be continued | [1\_100](/issuing/kyc-verification-codes/remediating-actions#1_100)                                                                                                                                           |   |
| []()1\_5053   | The affiliation document was not issued within the last 6 months                                                       | [1\_509](/issuing/kyc-verification-codes/remediating-actions#1_509)                                                                                                                                           |   |
| []()1\_5054   | The VAT number couldn't be verified                                                                                    | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5055   | VAT document is missing                                                                                                | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5056   | The VAT document was too low quality                                                                                   | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5057   | The VAT document wasn't a supported document type                                                                      | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5058   | The VAT document was too old                                                                                           | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5059   | The VAT document didn't show a legal name                                                                              | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5060   | The VAT document didn't show a VAT number                                                                              | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                                                                                           |   |
| []()1\_5061   | The country didn't match the one on the VAT document                                                                   | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5062   | The legal name didn't match the one on the VAT document                                                                | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5063   | The organization VAT details couldn't be verified                                                                      | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5064   | The VAT number didn't match the one on the registry                                                                    | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5065   | The registration number was provided as VAT number                                                                     | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5066   | The trade name (doing business as) was entered instead of the legal name                                               | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513)                                                                      |   |
| []()1\_5067   | The legal name didn't match the one on the VAT registry                                                                | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_512](/issuing/kyc-verification-codes/remediating-actions#1_512)                                                                      |   |
| []()1\_5071   | The registered city didn't match the one on the proof of address                                                       | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                      |   |
| []()1\_5072   | The registered city didn't match the one on the registry                                                               | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                      |   |
| []()1\_5073   | Proof of address is missing                                                                                            | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505)                                                                                                                                           |   |
| []()1\_5074   | The proof of address didn't show a business legal name                                                                 | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                                                                                           |   |
| []()1\_5075   | The proof of address didn't show the registered city                                                                   | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                                                                                           |   |
| []()1\_5076   | The organization tax ID document didn't show a business legal name                                                     | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                                                                                           |   |
| []()1\_5077   | The organization tax ID number didn't match the legal business name                                                    | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5078   | The legal name couldn't be verified                                                                                    | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5079   | The submitted organization tax ID number does not exist                                                                | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500)                                                                      |   |
| []()1\_5080   | The postal code of the registered address does not match legal name                                                    | [1\_517](/issuing/kyc-verification-codes/remediating-actions#1_517)                                                                                                                                           |   |
| []()1\_5081   | The postal code didn't match the one on the proof of address                                                           | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                      |   |
| []()1\_5082   | The postal code the didn't match the one on the registry                                                               | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                      |   |
| []()1\_5083   | The proof of address didn't show postal code                                                                           | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506)                                                                                                                                           |   |
| []()1\_5084   | The date of incorporation couldn't be verified                                                                         | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501), [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_523](/issuing/kyc-verification-codes/remediating-actions#1_523) |   |
| []()1\_5085   | The registration document didn't show the Date of Incorporation                                                        | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504)                                                                      |   |
| []()1\_5086   | ISIN number couldn't be verified                                                                                       | [2\_200](/issuing/kyc-verification-codes/remediating-actions#2_200)                                                                                                                                           |   |
| []()1\_5087   | Ticker symbol number couldn't be verified                                                                              | [2\_201](/issuing/kyc-verification-codes/remediating-actions#2_201)                                                                                                                                           |   |
| []()1\_5088   | Market identifier code couldn't be verified                                                                            | [2\_202](/issuing/kyc-verification-codes/remediating-actions#2_202)                                                                                                                                           |   |
| []()1\_5089   | ISIN number didn't match the legal name                                                                                | [2\_203](/issuing/kyc-verification-codes/remediating-actions#2_203)                                                                                                                                           |   |
| []()1\_5090   | Ticker symbol didn't match the legal name                                                                              | [2\_204](/issuing/kyc-verification-codes/remediating-actions#2_204)                                                                                                                                           |   |
| []()1\_5091   | Market identifier code didn't match the legal name                                                                     | [2\_205](/issuing/kyc-verification-codes/remediating-actions#2_205)                                                                                                                                           |   |
| []()1\_5092   | Residential address not shown on the document                                                                          | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305)                                                                                                                                           |   |
| []()1\_5093   | The residential address is a P.O. Box                                                                                  | [1\_524](/issuing/kyc-verification-codes/remediating-actions#1_524)                                                                                                                                           |   |
| []()1\_5094   | The principal place of business was missing                                                                            | [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321)                                                                                                                                           |   |

## Legal arrangement check

The actual error message will correspond to the specific type of legal arrangement. For example, "The `sole proprietorship's` name couldn't be verified."

| Suberror code | Message                                                                                         | Remediating action codes                                                                                                                 |   |
| ------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | - |
| []()1\_6000   | The legal arrangement's name couldn't be verified.                                              | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6001   | The legal arrangement's name didn't match the registration number.                              | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6002   | The legal arrangement's registration number couldn't be verified.                               | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6003   | The provided information is not associated with a legal arrangement.                            | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6004   | The country of governing law couldn't be verified.                                              | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6005   | Constitutional document is missing.                                                             | [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601)                                                                      |   |
| []()1\_6006   | The constitutional document was too old.                                                        | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6007   | The legal arrangement's name didn't match the one on the constitutional document.               | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6008   | Country of governing law didn't match the constitutional document.                              | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6009   | The constitutional document didn't show the legal arrangement's name.                           | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6010   | The constitutional document didn't show a registration number.                                  | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6011   | The constitutional document didn't show a legal arrangement.                                    | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6012   | The legal arrangement's state didn't match the one on the constitutional document.              | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) |   |
| []()1\_6013   | The registered state couldn't be verified.                                                      | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6014   | The submitted registered state didn't match the one on the registry.                            | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) |   |
| []()1\_6015   | The constitutional document contained sensitive data.                                           | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6016   | The constitutional document is not supported.                                                   | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6017   | The constitutional document doesn't belong to the legal arrangement.                            | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6018   | The legal arrangement was not found in the database.                                            | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6019   | The constitutional document didn't show the date of issue.                                      | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6020   | The constitutional document didn't show a stamp/signature.                                      | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6021   | The image quality of the constitutional document was too low.                                   | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6022   | The legal arrangement registration number didn't match the one on the registry.                 | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6023   | The legal arrangement name didn't match the one on the registry.                                | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6024   | The trade name (doing business as) was entered instead of the legal arrangement name.           | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6025   | The legal arrangement name is incorrect.                                                        | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6026   | The legal arrangement registration number did not match the one on the constitutional document. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |
| []()1\_6027   | The legal arrangement is registered as a different entity type.                                 | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600)                                                                      |   |
| []()1\_6028   | The constitutional document is not associated with a legal arrangement.                         | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602)                                                                      |   |

## Bank account check

| Suberror code | Message                                                                                      | Remediating action codes                                                                                                                 |
| ------------- | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| []()1\_7000   | The bank account couldn't be verified                                                        | [1\_703](/issuing/kyc-verification-codes/remediating-actions#1_703), [1\_701](/issuing/kyc-verification-codes/remediating-actions#1_701) |
| []()1\_7001   | The routing number wasn't valid                                                              | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7002   | The bank account number wasn't valid                                                         | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7003   | The bank account couldn't be verified                                                        | [1\_703](/issuing/kyc-verification-codes/remediating-actions#1_703), [1\_701](/issuing/kyc-verification-codes/remediating-actions#1_701) |
| []()1\_7004   | The bank account entered was invalid                                                         | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7007   | The verification code wasn't entered                                                         | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7008   | There is no bank document to verify                                                          | [1\_705](/issuing/kyc-verification-codes/remediating-actions#1_705)                                                                      |
| []()1\_7009   | The bank document didn't show a bank account number                                          | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7010   | The bank document didn't show the account owner name                                         | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7011   | The bank account number didn't match the one on the bank document                            | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700), [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) |
| []()1\_7012   | The bank account owner name appearing in the document does not match the verified legal name | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7013   | The bank document was too low quality                                                        | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7014   | The bank document wasn't a supported document type                                           | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7015   | The bank account country didn't match the one on the bank document                           | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7016   | The branch code didn't match the one on the bank document                                    | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700), [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) |
| []()1\_7017   | The bank account currency didn't match the one on the bank document                          | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7018   | The bank document wasn't officially issued by the bank                                       | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7019   | The bank document wasn't issued in the past 12 months                                        | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7020   | The bank name didn't match the one on the bank document                                      | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700)                                                                      |
| []()1\_7021   | The bank document didn't show an official bank logo                                          | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |
| []()1\_7022   | The bank document didn't show an official bank stamp                                         | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704)                                                                      |

## Proof of signatory check

| Suberror code | Message                                                                     | Remediating action codes                                                                                                                 |
| ------------- | --------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| []()1\_8000   | Proof of signatory was missing organization `legalName`                     | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801)                                                                      |
| []()1\_8001   | Organization `legalName` did not match proof of signatory                   | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) |
| []()1\_8002   | Signatory name was not found in proof of signatory                          | [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802)                                                                      |
| []()1\_8003   | Proof of signatory image was of too low quality                             | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801)                                                                      |
| []()1\_8004   | Proof of signatory was too old                                              | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801)                                                                      |
| []()1\_8005   | Proof of signatory didn't show the date it was issued                       | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801)                                                                      |
| []()1\_8006   | Proof of signatory provided is not supported                                | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801)                                                                      |
| []()1\_8007   | The signatory couldn't be verified                                          | [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800), [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802) |
| []()1\_8008   | The signatory name didn't match the one on the registry                     | [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800), [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802) |
| []()1\_8009   | Organization legal name is missing from the proof of director document      | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) |
| []()1\_8010   | Organization legal name is different with the one presented in the document | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) |
| []()1\_8011   | Director name is missing from the proof of director document                | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804), [1\_805](/issuing/kyc-verification-codes/remediating-actions#1_805) |
| []()1\_8012   | Director name is different with the one presented in the document           | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804), [1\_805](/issuing/kyc-verification-codes/remediating-actions#1_805) |
| []()1\_8013   | Provided proof of director document is not supported                        | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804)                                                                      |
| []()1\_8014   | Proof of director document was too old                                      | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804)                                                                      |
| []()1\_8015   | Proof of director image was of too low quality                              | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804)                                                                      |

## Business lines check

| Suberror code | Message                                                                           | Remediating action codes                                                                                                                                                                                      |
| ------------- | --------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| []()1\_9000   | The industry didn't match the website content                                     | [1\_900](/issuing/kyc-verification-codes/remediating-actions#1_900), [1\_901](/issuing/kyc-verification-codes/remediating-actions#1_901), [1\_902](/issuing/kyc-verification-codes/remediating-actions#1_902) |
| []()1\_9001   | The website didn't seem to be owned by the business                               | [1\_902](/issuing/kyc-verification-codes/remediating-actions#1_902)                                                                                                                                           |
| []()1\_9002   | Proof of industry is missing                                                      | [1\_900](/issuing/kyc-verification-codes/remediating-actions#1_900)                                                                                                                                           |
| []()1\_9003   | The industry didn't match the one on the proof of industry                        | [1\_901](/issuing/kyc-verification-codes/remediating-actions#1_901), [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903)                                                                      |
| []()1\_9004   | The proof of industry was too low quality                                         | [1\_904](/issuing/kyc-verification-codes/remediating-actions#1_904)                                                                                                                                           |
| []()1\_9005   | The proof of industry wasn't a supported document type                            | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903)                                                                                                                                           |
| []()1\_9006   | The proof of industry was too old                                                 | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903)                                                                                                                                           |
| []()1\_9007   | The proof of industry didn't show a legal business name                           | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903)                                                                                                                                           |
| []()1\_9008   | The proof of industry didn't show an industry                                     | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903)                                                                                                                                           |
| []()1\_9009   | Proof of funds didn’t match funding source type                                   | [1\_519](/issuing/kyc-verification-codes/remediating-actions#1_519), [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521)                                                                      |
| []()1\_9010   | The legal business name didn't match the one shown on the proof of funds document | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521)                                                                                                                                           |
| []()1\_9011   | The proof of funds document was too old                                           | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521)                                                                                                                                           |
| []()1\_9012   | The legal business name was not found in the proof of funds document              | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521)                                                                                                                                           |

## Suberrors array example

**Example problems array**

```json
{
  ...
  "problems": [
    {
      ...
      "verificationErrors": [
        {
          "code": "1_30",
          "message": "Individual details couldn't be verified",
          "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
            {
              "code": "1_300",
              "message": "Update individual details"
            }
          ],
          "subErrors": [
            {
              "code": "1_3001",
              "message": "The name and date of birth couldn't be verified.",
              "remediatingActions": [
                {
                  "code": "1_301",
                  "message": "Upload an ID document"
                },
                {
                  "code": "1_300",
                  "message": "Update individual details"
                }
              ],
              "type": "invalidInput"
            },
            {
              "code": "1_3000",
              "message": "The user couldn't be verified.",
              "remediatingActions": [
                {
                  "code": "1_300",
                  "message": "Update individual details"
                },
                {
                  "code": "1_301",
                  "message": "Upload an ID document"
                }
              ],
              "type": "invalidInput"
            }
          ],
          "type": "invalidInput"
        }
      ]
    }
  ],
  ...
}
```
