---
title: "Remediating action codes"
url: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions"
source_url: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions.md"
canonical: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions"
last_modified: "2021-01-19T09:45:00+01:00"
language: "en"
---

# Remediating action codes

[View source](/issuing/kyc-verification-codes/remediating-actions.md)

Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following:

* `verificationErrors` array. The remediating actions are only sent in this array when there are common actions for the `subErrors`.
* `subErrors` array.

## Requirements

If you have an [Adyen for Platforms](/adyen-for-platforms-model/) or [Adyen Issuing](/issuing) integration, there are no additional requirements, limitations, or preparations.

## Types of error codes

The range of remediation codes are divided into the types of issues.

* **1\_1xx**: [Remediation for general issues](#general-codes)
* **1\_3xx**: [Remediation for individual check issues](#individual-checks)
* **1\_5xx**: [Remediation for organization check issues](#organization-checks)
* **1\_7xx**: [Remediation for bank account check issues](#bank-checks)
* **2\_1xx** - **2\_2xx**: [Remediation for missing data issues](#missing-data)
* **2\_9xx**: [Remediation for contract issues](#missing-contracts)
* **3\_1xx**: [Remediating for data review issues](#data-review)

## General remediation codes

| Remediating action code | Message                     |   |
| ----------------------- | --------------------------- | - |
| []()1\_100              | No remediation possible     |   |
| []()1\_101              | Contact Support             |   |
| []()1\_102              | Upload a different document |   |

## Individual checks

| Remediating action code | Message                                                        |   |
| ----------------------- | -------------------------------------------------------------- | - |
| []()1\_300              | Update individual details                                      |   |
| []()1\_301              | Upload an ID document                                          |   |
| []()1\_302              | Upload a different ID document                                 |   |
| []()1\_303              | Upload a different image of the ID document                    |   |
| []()1\_304              | Upload proof of residency                                      |   |
| []()1\_305              | Upload a different proof of residency                          |   |
| []()1\_306              | Upload a different image of the proof of residency             |   |
| []()1\_307              | Upload a proof of national ID number                           |   |
| []()1\_308              | Upload a different proof of national ID number                 |   |
| []()1\_309              | Upload a different image of the proof of national ID number    |   |
| []()1\_313              | Upload a different image of the proof of the individual tax ID |   |
| []()1\_314              | Upload a proof of the individual tax ID                        |   |
| []()1\_315              | Upload a different proof of the individual tax ID              |   |
| []()1\_316              | Update the national Id number to a 9 digit SSN                 |   |
| []()1\_317              | Upload a different live selfie                                 |   |
| []()1\_318              | Upload a different photo ID document                           |   |
| []()1\_319              | Update individual details                                      |   |
| []()1\_320              | Upload proof of residency                                      |   |
| []()1\_321              | Update the residential address                                 |   |

## Organization checks

| Remediating action code | Message                                                                                                                                                                              |   |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | - |
| []()1\_500              | Update organization details                                                                                                                                                          |   |
| []()1\_501              | Upload a registration document                                                                                                                                                       |   |
| []()1\_502              | Upload a different registration document                                                                                                                                             |   |
| []()1\_503              | Upload a `proofOfOrganizationTaxInfo`                                                                                                                                                |   |
| []()1\_504              | Upload a different `proofOfOrganizationTaxInfo`                                                                                                                                      |   |
| []()1\_505              | Upload a proof of address                                                                                                                                                            |   |
| []()1\_506              | Upload a different proof of address                                                                                                                                                  |   |
| []()1\_507              | Update organization ownership details                                                                                                                                                |   |
| []()1\_508              | Upload a proof of ownership                                                                                                                                                          |   |
| []()1\_510              | Ensure signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document |   |
| []()1\_511              | Upload a document that proves the payout entity is 100% affiliated with the legal entity                                                                                             |   |
| []()1\_512              | Upload a VAT document                                                                                                                                                                |   |
| []()1\_513              | Upload a different VAT document                                                                                                                                                      |   |
| []()1\_518              | Update organization `legalName`                                                                                                                                                      |   |
| []()1\_519              | Update source of funds                                                                                                                                                               |   |
| []()1\_520              | Upload a proof of source of funds                                                                                                                                                    |   |
| []()1\_521              | Upload a different proof of source of funds                                                                                                                                          |   |
| []()1\_522              | Add a director                                                                                                                                                                       |   |
| []()1\_523              | Update organization details                                                                                                                                                          |   |
| []()1\_524              | Make sure the registered business address is correct, and that the principal place of business address is a physical, non-PO box address                                             |   |
| []()1\_525              | Add the physical address of the principal place of business                                                                                                                          |   |

## Legal arrangement checks

The actual error message will correspond to the specific type of legal arrangement. For example, "Update `sole proprietership` details."

| Remediating action code | Message                                                |   |
| ----------------------- | ------------------------------------------------------ | - |
| []()1\_600              | Update legal arrangement details                       |   |
| []()1\_601              | Upload a constitutional document                       |   |
| []()1\_602              | Upload a different constitutional document             |   |
| []()1\_603              | Update legal arrangement's affiliated member's details |   |

## Bank account checks

| Remediating action code | Message                          |
| ----------------------- | -------------------------------- |
| []()1\_700              | Update bank account details      |
| []()1\_701              | Use different bank account       |
| []()1\_703              | Upload a bank statement          |
| []()1\_704              | Upload a different bank document |
| []()1\_705              | Upload an official bank document |

## Business lines checks

| Remediating action code | Message                                                                            |
| ----------------------- | ---------------------------------------------------------------------------------- |
| []()1\_900              | Upload a proof of industry                                                         |
| []()1\_901              | Update industry                                                                    |
| []()1\_902              | Update the web address with a website or application that represents your business |
| []()1\_903              | Upload a different proof of industry                                               |
| []()1\_904              | Upload a different image of the proof of industry                                  |
| []()1\_905              | Add `webData.webAddress` to business line                                          |

## Missing data

The following remediation codes may be returned when the error type is **dataMissing**.

| Remediating action code | Message                                                                             |
| ----------------------- | ----------------------------------------------------------------------------------- |
| []()2\_101              | Add `individual.identificationData` to legal entity                                 |
| []()2\_102              | Add `individual.name.firstName` to legal entity                                     |
| []()2\_103              | Add `individual.name.lastName` to legal entity                                      |
| []()2\_104              | Add `individual.residentialAddress.country` to legal entity                         |
| []()2\_105              | Add `individual.residentialAddress.stateOrProvince` to legal entity                 |
| []()2\_106              | Add `individual.residentialAddress.street` to legal entity                          |
| []()2\_107              | Add `individual.residentialAddress.city` to legal entity                            |
| []()2\_108              | Add `individual.residentialAddress.postalCode` to legal entity                      |
| []()2\_109              | Add `individual.residentialAddress.street2` to legal entity                         |
| []()2\_110              | Add `individual.nationality` to legal entity                                        |
| []()2\_112              | Add `individual.birthData.dateOfBirth` to legal entity                              |
| []()2\_113              | Add `bankAccount.iban` to bank account                                              |
| []()2\_114              | Add `bankAccount.accountNumber` to bank account                                     |
| []()2\_115              | Add bank account                                                                    |
| []()2\_116              | Add `bankAccount.branchCode` to bank account                                        |
| []()2\_117              | Add `organization.registrationNumber` to legal entity                               |
| []()2\_118              | Add `organization.taxId` to legal entity                                            |
| []()2\_119              | Add `attachments` to document                                                       |
| []()2\_120              | Add `individual.name` to legal entity                                               |
| []()2\_121              | Add `individual.birthData` to legal entity                                          |
| []()2\_122              | Add `individual.residentialAddress` to legal entity                                 |
| []()2\_123              | Add `organization.entityAssociations` of type `uboThroughOwnership` to legal entity |
| []()2\_124              | Add `organization.entityAssociations` of type `signatory` to legal entity           |
| []()2\_125              | Add `organization.type` to legal entity                                             |
| []()2\_126              | Upload a document                                                                   |
| []()2\_127              | Upload a drivers license                                                            |
| []()2\_128              | Upload the front of a drivers license                                               |
| []()2\_129              | Upload the back of a drivers license                                                |
| []()2\_130              | Upload the front of an identity card                                                |
| []()2\_131              | Upload the back of an identity card                                                 |
| []()2\_132              | Add `organization.legalName` to legal entity                                        |
| []()2\_133              | Add `organization.doingBusinessAs` to legal entity                                  |
| []()2\_134              | Upload a VAT document                                                               |
| []()2\_135              | Add `bankAccount.sortCode` to bank account                                          |
| []()2\_136              | Add business line                                                                   |
| []()2\_137              | Upload a proof of registration                                                      |
| []()2\_138              | Add `individual.identificationData.number` to legal entity                          |
| []()2\_139              | Add `individual.identificationData.type` to legal entity                            |
| []()2\_140              | Add `bankAccount.accountType` to bank account                                       |
| []()2\_141              | Add `bankAccount.bankBicSwift` to bank account                                      |
| []()2\_142              | Add `bankAccount.bankCity` to bank account                                          |
| []()2\_143              | Add `bankAccount.bankCode` to bank account                                          |
| []()2\_144              | Add `bankAccount.bankName` to bank account                                          |
| []()2\_145              | Add `bankAccount.checkCode` to bank account                                         |
| []()2\_146              | Add `bankAccount.bankCountry` to bank account                                       |
| []()2\_147              | Add `bankAccount.currencyCode` to bank account                                      |
| []()2\_148              | Add `organization.stockData.marketIdentifier` to legal entity                       |
| []()2\_149              | Add `organization.stockData.stockNumber` to legal entity                            |
| []()2\_150              | Add `organization.stockData.tickerSymbol` to legal entity                           |
| []()2\_151              | Add `organization.entityAssociations` of type `uboThroughControl` to legal entity   |
| []()2\_152              | Add `individual.email` to legal entity                                              |
| []()2\_153              | Add `phone.number` to legal entity                                                  |
| []()2\_154              | Add `phone.type` to legal entity                                                    |
| []()2\_155              | Add `phone.countryCode` to legal entity                                             |
| []()2\_156              | Add `entityAssociation.jobTitle` to legal entity                                    |
| []()2\_157              | Upload a passport                                                                   |
| []()2\_158              | Add `organization.vatNumber` to legal entity                                        |
| []()2\_159              | Add source of funds to business line                                                |
| []()2\_160              | Add `businessLine.sourceOfFunds.type` to business line                              |
| []()2\_161              | Add `businessLine.sourceOfFunds.dateOfFundsReceived` to business line               |
| []()2\_162              | Add `businessLine.sourceOfFunds.dateOfSourceEvent` to business line                 |
| []()2\_163              | Add `businessLine.sourceOfFunds.purpose` to business line                           |
| []()2\_164              | Add `businessLine.sourceOfFunds.adyenProcessedFunds` to business line               |
| []()2\_165              | Add `businessLine.sourceOfFunds.cryptocurrencyExchange` to business line            |
| []()2\_166              | Add `businessLine.sourceOfFunds.description` to business line                       |
| []()2\_167              | Add `businessLine.sourceOfFunds.relationship` to business line                      |
| []()2\_169              | Add `businessLine.sourceOfFunds.amount` to business line                            |
| []()2\_170              | Add tax information to legal entity                                                 |
| []()2\_171              | Add `taxInformation.number` to legal entity                                         |
| []()2\_172              | Add `taxInformation.type` to legal entity                                           |
| []()2\_173              | Add `taxInformation.country` to legal entity                                        |
| []()2\_174              | Add `proofOfIndividualTaxId` to legal entity                                        |
| []()2\_175              | Add `vatDocument` to legal entity                                                   |
| []()2\_176              | Add `industryCode` to business line                                                 |
| []()2\_177              | Add `channel` to business line                                                      |
| []()2\_178              | Add `webAddress` to business line                                                   |
| []()2\_179              | Add `taxReportingClassification` to legal entity                                    |
| []()2\_180              | Add `taxReportingClassification.type` to legal entity                               |
| []()2\_181              | Add `taxReportingClassification.businessType` to legal entity                       |
| []()2\_182              | Add `taxReportingClassification.mainSourceOfIncome` to legal entity                 |
| []()2\_183              | Add `taxReportingClassification.financialInstitutionNumber` to legal entity         |
| []()2\_184              | Add constitutional document for verification to legal entity                        |
| []()2\_185              | Add `organization.entityAssociations` of type `director` to legal entity            |
| []()2\_186              | Add `trust.entityAssociations` of type `settlor` to legal entity                    |
| []()2\_187              | Add `trust.entityAssociations` of type `definedBeneficiary` to legal entity         |
| []()2\_188              | Add `proofOfOwnership` document document for verification to legal entity           |
| []()2\_189              | Add `soleProprietorship.registrationNumber` to legal entity                         |
| []()2\_190              | Add `partnership.entityAssociations` of type `secondaryPartner` to legal entity     |
| []()2\_191              | Add `organization.dateOfIncorporation` to legal entity                              |
| []()2\_192              | Add `soleProprietorship.dateOfIncorporation` to legal entity                        |
| []()2\_193              | Add `trust.entityAssociations` of type `undefinedBeneficiary` to legal entity       |
| []()2\_194              | Add `organization.registeredAddress.postalCode` to legal entity                     |
| []()2\_195              | Add `organization.principalPlaceOfBusiness.country` to legal entity                 |
| []()2\_196              | Add `organization.registeredAddress.country` to legal entity                        |
| []()2\_197              | Add `organization.principalPlaceOfBusiness.stateOrProvince` to legal entity         |
| []()2\_198              | Add `organization.registeredAddress.stateOrProvince` to legal entity                |
| []()2\_198              | Add `organization.principalPlaceOfBusiness.street` to legal entity                  |
| []()2\_206              | Add `organization.registeredAddress.street` to legal entity                         |
| []()2\_207              | Add `organization.principalPlaceOfBusiness.city` to legal entity                    |
| []()2\_208              | Add `organization.registeredAddress.city` to legal entity                           |
| []()2\_209              | Add `organization.principalPlaceOfBusiness.postalCode` to legal entity              |
| []()2\_210              | Add `organization.registeredAddress.street2` to legal entity                        |
| []()2\_211              | Add `organization.principalPlaceOfBusiness.street2` to legal entity                 |
| []()2\_212              | Add `trust.description` to legal entity                                             |
| []()2\_213              | Add `taxInformation` from the `registeredAddress.country` to legal entity           |
| []()2\_214              | Upload a proof of funding or wealth source                                          |
| []()2\_215              | Upload a live selfie                                                                |
| []()2\_216              | Update Legal Entity Type                                                            |
| []()2\_217              | Add tax information to legal entity                                                 |
| []()2\_218              | Add `taxInformation.number` to legal entity                                         |
| []()2\_219              | Add `taxInformation.type` to legal entity                                           |
| []()2\_220              | Add `taxInformation.country` to legal entity                                        |
| []()2\_221              | Add `individual.entityAssociations` of type `legalRepresentative` to legal entity   |
| []()2\_222              | Upload a proof of relationship to individual                                        |
| []()2\_223              | Add `organization.countryOfGoverningLaw` to legal entity                            |
| []()2\_224              | Add `taxInformation` or `legalArrangement` to legal entity                          |
| []()2\_225              | Add financial report to legal entity                                                |
| []()2\_226              | Provide number of employees for legal entity                                        |
| []()2\_227              | Provide balance sheet total for legal entity                                        |
| []()2\_228              | Provide annual turnover for legal entity                                            |
| []()2\_229              | Add `businessLine.sourceOfFunds.annualTurnover` to business line                    |
| []()2\_230              | Add `businessLine.sourceOfFunds.originatorLegalEntityId` to business line           |
| []()2\_231              | Add `businessLine.sourceOfFunds.financiers` to business line                        |
| []()2\_232              | Add `businessLine.sourceOfFunds.website` to business line                           |
| []()2\_233              | Add `legalArrangement.doingBusinessAs` to legal entity                              |
| []()2\_234              | Add `organization.support.email` to legal entity                                    |
| []()2\_235              | Add `individual.support.email` to legal entity                                      |
| []()2\_236              | Add `organization.support.phone.number` to legal entity                             |
| []()2\_237              | Add `individual.support.phone.number` to legal entity                               |

## Missing contracts

| Remediating action code | Message                                       |
| ----------------------- | --------------------------------------------- |
| []()2\_901              | Sign PCI                                      |
| []()2\_902              | Accept TOS                                    |
| []()2\_903              | Add `organization.stockData` to legal entity. |
| []()2\_904              | Contact support                               |

### Data review

| Remediating action code | Message                                                                                                                                                                                    |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| []()3\_100              | Use the [/legalEntities/{id}/confirmDataReview](https://docs.adyen.com/api-explorer/legalentity/latest/post/legalEntities/\(id\)/confirmDataReview) to indicate that the data is confirmed |

## Remediating actions array example

**Example remediating actions array**

```json
{
 ...
  "problems":[
    {
      ...
      "verificationErrors":[
        {
          "code":"1_30",
          "message":"Individual details couldn't be verified",
          "{hint:Sent when there is a common remediating action}remediatingActions{/hint}":[
            {
              "code":"1_300",
              "message":"Update individual details"
            }
          ],
          "subErrors":[
            {
              "code":"1_3001",
              "message":"The name and date of birth couldn't be verified.",
              "remediatingActions":[
                {
                  "code":"1_301",
                  "message":"Upload an ID document"
                },
                {
                  "code":"1_300",
                  "message":"Update individual details"
                }
              ],
              "type":"invalidInput"
            },
            {
              "code":"1_3000",
              "message":"The user couldn't be verified.",
              "remediatingActions":[
                {
                  "code":"1_300",
                  "message":"Update individual details"
                },
                {
                  "code":"1_301",
                  "message":"Upload an ID document"
                }
              ],
              "type":"invalidInput"
            }
          ],
          "type":"invalidInput"
        }
      ]
    }
  ]
  ...
}
```
