---
title: "User roles"
description: "Learn about the different roles and the corresponding permissions."
url: "https://docs.adyen.com/account/user-roles"
source_url: "https://docs.adyen.com/account/user-roles.md"
canonical: "https://docs.adyen.com/account/user-roles"
last_modified: "2024-12-09T13:17:00+01:00"
language: "en"
---

# User roles

Learn about the different roles and the corresponding permissions.

[View source](/account/user-roles.md)

User roles are sets of permissions that determine what the user can do in the [Customer Area](https://ca-test.adyen.com/), such as whether they can look up payments, configure risk settings, or download financial reports. Each user can have one or more roles, depending on the tasks they need to perform.

When you first sign up for Adyen, you get an **admin** user with the most common roles assigned to it, including the **Merchant admin** role. As the admin user, you can then [create new users](/account/users#create) for other people in your organization.

The admin user can only give out roles that they themselves have. This prevents users from giving out unwarranted permissions, helping to keep your account safe.

If you need to assign a role that neither you nor your admin have, reach out to our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).

## Manage user roles

The following sections describe the user roles grouped by category:

* [Account](#account)
* [Developer](#developer)
* [Donation campaigns](#manage-donation-campaigns)
* [Finance](#finance)
* [Financial products](#financial-products)
* [General](#general)
* [In-person payments (POS)](#pos)
* [Online payments](#online-payments)
* [Partners](#partners)
* [Platforms](#platforms)
* [Risk](#risk)
* [Transactions](#transactions)
* [Classic platforms](#classic-platforms)

## Account

The following roles allow you to create and manage account-related permissions:

| Role                                      | Permissions                                                                                                                                                                                |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Change payment methods**                | The user can [request new payment methods](/payment-methods/add-payment-methods), activate or deactivate payment methods, and configure how payment methods are rendered in your checkout. |
| **Manage Merchant Account Groups role**   | The user can view and manage [account groups](/account/account-structure#account-groups). This role must be combined with company account access.                                          |
| **Merchant additional merchant accounts** | The user can [request new merchant accounts](/account/manage-account-structure#request-merchant-account).                                                                                  |
| **Merchant application form**             | The user can change and upload application forms for new merchant accounts, without seeing information about other accounts under the same company.                                        |
| **Merchant review**                       | The user can view active merchant review processes for current account.                                                                                                                    |
| **Merchant user management**              | The user can [create and edit users](/account/users#create), and give out all roles and account access that they themselves have.                                                          |
| **Manage account support tickets**        | The user can view and manage all the support tickets created from the accounts that they have access to.                                                                                   |

## Developer

The following roles allow you to create and manage permissions for APIs, webhooks, and test cards:

| Role                              | Permissions                                                                                                                         |
| --------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| **Manage API credentials**        | The user has full [API credential](/development-resources/api-credentials) management permissions, including generating an API key. |
| **Manage test cards**             | The user can view, create, and delete [test cards for making test payments](/development-resources/testing/create-test-cards).      |
| **Merchant technical integrator** | The user can manage [webhooks](/development-resources/webhooks), and [API URLs](/development-resources/live-endpoints).             |

## Donation campaigns

The following roles allow you to manage donation campaigns using [Adyen Giving](/online-payments/donations).

| Role                           | Permissions                                                                                                                                       |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Donation campaigns viewer**  | The user can view donation campaigns and access campaign insights. This role does not give access to payment information.                         |
| **Donation campaigns manager** | The user can create, start, edit, and end donation campaigns and access campaign insights. This role does not give access to payment information. |

## Finance

The following roles allow you to create and manage financial-related permissions, such as reports and invoices:

| Role                                     | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Change payout schedule**               | The user can modify payout schedule settings.                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| **Manage received invoices (Debtor)**    | The user can view invoices submitted by the Adyen payments platform.                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| **Manage submitted invoices (Creditor)** | The user can view, add, or edit invoices submitted by the merchant, and view MPL forecast reports.                                                                                                                                                                                                                                                                                                                                                                                                         |
| **Merchant financial**                   | The user can view all payment, payout, and Revenue Accelerate information, including the Adyen deposit. The user can also view and subscribe to generic [reports](/reporting) and the conversion, [external settlement](/reporting/settlement-reconciliation/transaction-level/external-settlement-detail-report), and 3D Secure conversion reports. Combined with the **Merchant admin** role, the **Merchant financial** role also gives permissions to manage the [Reserve](/account/balances/reserve). |
| **Merchant manage bank accounts**        | The user can [manage bank accounts](/account/manage-payout-account-details) for receiving payouts from Adyen.                                                                                                                                                                                                                                                                                                                                                                                              |
| **Merchant View Reconciliation role**    | The user can view the reconciliation status for the account, as well as associated reports such as the [forecast report](/reporting/settlement-reconciliation/transaction-level/reconcile-installment-payments#forecast-report).                                                                                                                                                                                                                                                                           |
| **See external settlement reports**      | The user can view the [external settlement detail report](/reporting/settlement-reconciliation/transaction-level/external-settlement-detail-report).                                                                                                                                                                                                                                                                                                                                                       |
| **See installment reports**              | The user can view the [installments finance reports](/reporting/settlement-reconciliation/transaction-level/reconcile-installment-payments).                                                                                                                                                                                                                                                                                                                                                               |
| **View Brazil regulatory reports**       | The user can generate, schedule, and download Brazil reports. To use this role, the user must also have one of the following roles:- **Balance platform admin role**
- **Balance platform base role**
- **Download reports**
- **Generate and schedule reports**                                                                                                                                                                                                                                           |

## Financial products

The following roles allow you to manage your financial products:

| Role                                           | Financial products                                                        | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| ---------------------------------------------- | ------------------------------------------------------------------------- |   |
| **Capital base role**                          | [Adyen Capital](/capital)                                                 | The user can view capital grants and grant details.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Issue cards**                                | [Adyen Issuing](/issuing/)                                                | The user can issue cards as payment instruments. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                                                                                                                                                                                                     |
| **Manage issuing disputes**                    | [Adyen Issuing](/issuing/)                                                | The user can open disputes for payments made with Adyen-issued cards. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                                                                                                                                                                                |
| **Manage relayed authorization configuration** | [Adyen Issuing](/issuing/)                                                | The user can view and manage [relayed authorization settings](/issuing/authorisation/relayed-authorisation) for Adyen-issued cards.                                                                                                                                                                                                                                                                                                                                                                                                |
| **Manage transaction rules**                   | [Adyen Issuing](/issuing/)                                                | The user can create and manage [transaction rules](/issuing/authorisation/transaction-rules/) for Adyen-issued cards, business accounts, and other types of outgoing transfers. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                                                                      |
| **Update card status**                         | [Adyen Issuing](/issuing/)                                                | The user can change the status of a card. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                                                                                                                                                                                                            |
| **View card PAN & CVC**                        | [Adyen Issuing](/issuing/)                                                | The user can view the PAN and CVC of Adyen-issued cards.                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| **View payment instrument PII**                | [Adyen Issuing](/issuing/), [Adyen Business accounts](/business-accounts) | For Adyen Issuing, the user can view personally identifiable information (PII) in the delivery details for a physical card issued to an [individual](/platforms/verification-requirements/?tab=individual_2#legal-entity-type). For Adyen Business accounts, the user can view the IBAN of an Adyen-issued bank account, if it belongs to a [sole proprietorship](/platforms/verification-requirements?tab=sole_proprietorship_3#legal-entity-type). To use this role, the user must also have the **Balance platform base role**. |

## General

The following roles allow you to create and manage resources in your [Customer Area](https://ca-test.adyen.com/):

| Role                                  | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| ------------------------------------- |   |
| **Download reports**                  | The user can download all reports.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Generate reports**                  | The user can download and generate all reports.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| **Merchant admin**                    | The merchant admin has extensive permissions for accounts, reports, and risk, including full API key and user role management. This user can view sensitive data in the Customer Area by default. This user can manage account settings, [payment methods](/payment-methods), [risk configurations](/risk-management/configure-risk-settings), and [dispute materials](/risk-management/manage-disputes), as well as [upload business documents for the Adyen contract](/get-started-with-adyen/prepare-application). The user also has access to generic [reports](/reporting) as well as the risk, conversion, and [DCC reports](/reporting/dcc-transactions-and-fees). |
| **Merchant View PII**                 | The user can view sensitive shopper data in the Customer Area. Examples of sensitive information include shopper data such as billing addresses, card details, and IP addresses. Adyen enables **Merchant View PII** by default for new **Merchant admin** users.Accessing unmasked PII can affect your [PCI DSS compliance level](/development-resources/pci-dss-compliance-guide/merchant-levels).                                                                                                                                                                                                                                                                      |
| **Merchant report**                   | The user can download, generate, and subscribe to all reports. The user can also view the payment lifecycle dashboard.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Merchant standard role**            | The user can log in to the [Customer Area](https://ca-test.adyen.com/). This role is enabled by default for all users. If it is disabled, the user cannot log in to the Customer Area.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Merchant system messages**          | The user can subscribe to [Customer Area notifications](/account/notification-center).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Merchant manage hosted onboarding** | The user can create, edit, and manage hosted onboarding themes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |

## In-person payments (POS)

The following roles allow you to create and manage POS resources:

| Role                                            | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| ----------------------------------------------- |   |
| **Merchant Fix POS Payments role**              | The user can [cancel](/point-of-sale/capturing-payments#cancel-authorisation) or [capture](/point-of-sale/capturing-payments) POS payments in the [Customer Area](https://ca-test.adyen.com/).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Merchant POS Report role**                    | The user can generate and download the following reports:- The DCC report.
- The POS terminal fleet report.
- The POS overview dashboard, which summarizes transaction volumes by entry mode, terminal type, and software.To use this role, the user must also have the **View Payments** role.                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Merchant POS standard role**                  | The user can do the following:- View terminal data and configurations.
- View product offerings and pricing.
- View store lists and store IDs.
- View [terminal orders](/point-of-sale/managing-terminals/order-terminals).
- View and download fleet reports.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Merchant POS Terminal Management Admin role** | The user has full [terminal management](/point-of-sale/managing-terminals) permissions at both company and merchant levels. This includes [ordering](/point-of-sale/managing-terminals/order-terminals), [assigning](/point-of-sale/managing-terminals/assign-terminals), [boarding](/point-of-sale/managing-terminals/board-terminal), [customizing](/point-of-sale/managing-terminals/customize-terminals), and updating terminal configurations. The user can also [create stores](/point-of-sale/design-your-integration/determine-account-structure#create-stores), manage payment methods and Android apps, and access advanced settings such as **Terminal settings** > **Passcodes**, **Remote Access**, and **Terminal API** under **Integrations**. |
| **Merchant POS Terminal Management role**       | The user can manage terminal configurations on the merchant account level, including [customizing terminals](/point-of-sale/managing-terminals/customize-terminals), and viewing terminal data, contacts, and diagnostics.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Merchant POS Terminal Support role**          | The user can do the following:- View terminals and [board terminals](/point-of-sale/managing-terminals/board-terminal).
- [Move terminals between merchant accounts or stores](/point-of-sale/managing-terminals/assign-terminals).
- Manage contacts.
- Initiate remote access sessions.
- Create support cases in the [Customer Area](https://ca-test.adyen.com/).                                                                                                                                                                                                                                                                                                                                                                                          |
| **Merchant POS Terminal View role**             | The user can view terminal lists and configurations, and store details.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| **Merchant terminal order role**                | The user can view terminal orders, [order new terminals](/point-of-sale/managing-terminals/order-terminals), and [return broken terminals](/point-of-sale/managing-terminals/order-terminals#return-or-replace-terminals).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Merchant terminal replacement role**          | The user can [place orders for replacement terminals](/point-of-sale/managing-terminals/order-terminals#return-or-replace-terminals).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| **Merchant terminal return role**               | The user can view terminal orders and [return broken terminals](/point-of-sale/managing-terminals/order-terminals#return-or-replace-terminals).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| **Merchant view POS Payment Report**            | The user can view the POS payment report and the [DCC report](/point-of-sale/currency-conversion#dcc-overview). To use this role, the user must also have the **View Payments** role.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |

## Online payments

The following roles allow you to create and configure payment links:

| Role                                         | Permissions                                                                                                                                                                                                                                                             |
| -------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Hosted Checkout and Pay by Link Settings** | The user can configure the [Hosted Checkout](/online-payments/build-your-integration/sessions-flow?platform=Web\&integration=Hosted%2BCheckout) and [Pay by Link](/unified-commerce/pay-by-link) payment pages through the [Customer Area](https://ca-test.adyen.com/). |
| **Pay by Link Interface**                    | The user can create [payment links](/unified-commerce/pay-by-link) through the [Customer Area](https://ca-test.adyen.com/) and Pay By Link App.                                                                                                                         |

## Partners

The following roles allow you to manage partner permissions:

| Role                                 | Permissions                                                                                                               |
| ------------------------------------ | ------------------------------------------------------------------------------------------------------------------------- |
| **Merchant access manage**           | The user can view merchant accounts connected to the portal account and request access to manage these merchant accounts. |
| **Partner admin**                    | The user can manage account settings and users, and update the logo for the portal account.                               |
| **Partner marketing resources view** | The user can view and download marketing resources from the Partner Portal.                                               |
| **Partner referrals view**           | The user can view referrals.                                                                                              |
| **Partner referrals manage**         | The user can view and add referrals.                                                                                      |
| **Partner commissions view**         | The user can view the partner commissions statements.                                                                     |

## Platforms

The following roles allow you to create and manage balance platform resources in your [Customer Area](https://ca-test.adyen.com/):

| Role                                         | Permissions                                                                                                                                                                                                                                                                                                                                                                                 |
| -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Onboard account holders**                  | The user can request an account holder and other necessary resources in the Customer Area to initiate the [onboarding on invite flow](/platforms/onboard-users/?tab=onboarding-on-invite_1).                                                                                                                                                                                                |
| **Balance platform base role**               | The user can view all transfers, accounts, payment instruments, and, if applicable, the pages for [Issuing](/issuing).                                                                                                                                                                                                                                                                      |
| **Balance platform admin role**              | The user can view all the pages and personally identifiable information (PII) of users. Users can also manage platform settings, such as:- Create and manage users
- Create and manage API credentials
- Download and schedule reports                                                                                                                                                      |
| **Download transfer confirmation letter**    | The user can download bank transfer confirmation letters from the **Transfers** page. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                         |
| **Download KYC documents**                   | The user can view and download the content of documents that account holders have uploaded during their onboarding and based on which KYC checks have been performed. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                         |
| **Download tax form**                        | The user can download the [1099-K tax form](/platforms/us-tax-forms) for a US account holder. To use this role, the user must also have the **Balance platform admin role** or **Balance platform base role**.                                                                                                                                                                              |
| **Download Balance Platform reports**        | The user can download generated [Balance Platform Reports](/platforms/prepare-reports/generate-download-reports) and view KYC verification insights.                                                                                                                                                                                                                                        |
| **Generate Balance Platform reports**        | The user can generate, schedule, and download [Balance Platform Reports](/platforms/prepare-reports/generate-download-reports#generate) and view KYC verification insights.                                                                                                                                                                                                                 |
| **Initiate internal transfers**              | The user can transfer funds between balance accounts. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                                                         |
| **Initiate payouts to transfer instruments** | The user can transfer funds from a balance account to a transfer instrument linked to the account holder. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                     |
| **Manage account holder capabilities**       | The user can enable, disable, or request new capabilities for an account holder. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                                              |
| **Manage account holders & legal entities**  | The user can:- Launch hosted onboarding using the **Customer Area**.
- Make changes to a legal entity or to transfer instruments.
- View KYC verification insights.To use this role, the user must also have the **Balance platform base role**.                                                                                                                                            |
| **Configure scheduled payouts**              | The user can create, activate, deactivate, or delete sweep configurations for a balance account. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                                              |
| **Manage new split configuration settings**  | The user can create and manage split configuration profiles and rules.                                                                                                                                                                                                                                                                                                                      |
| **Merchant manage hosted onboarding**        | The user can create, edit, and manage hosted onboarding themes.                                                                                                                                                                                                                                                                                                                             |
| **View account holders PII**                 | The user can view unmasked personally identifiable information (PII) belonging to legal entities of type [individual](/platforms/verification-requirements/?tab=individual_2#legal-entity-type), or [sole proprietorship](/platforms/verification-requirements/?tab=sole_proprietorship_3#legal-entity-type). To use this role, the user must also have the **Balance platform base role**. |
| **View bank transfers PII**                  | The user can view unmasked personally identifiable information (PII) related to third-party bank accounts that belong to individuals. This role only applies to the Transfers page. To use this role, the user must also have the **Balance platform base role**.                                                                                                                           |
| **View KYC documents**                       | The user can view the list of documents that account holders have uploaded while onboarding, and based on which KYC checks have been performed. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                               |
| **View new split configuration settings**    | The user can view [split configuration](/platforms/automatic-split-configuration/) profiles and rules.                                                                                                                                                                                                                                                                                      |
| **View capabilities audit trail**            | The user can view the capability audit trail for each account holder, including actions taken by a user to edit the capabilities. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                             |
| **View transfer schedules audit trail**      | The user can see the audit trail for payout schedules or sweep configurations, including creation, update and deletion events. To use this role, the user must also have the **Balance platform base role**.                                                                                                                                                                                |
| **View transfers**                           | The user can view transfers and transfer details.                                                                                                                                                                                                                                                                                                                                           |

## Risk

The following roles allow you to manage risk and disputes:

| Role                                         | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| -------------------------------------------- |   |
| **Download 3DS data**                        | The user can download raw 3D Secure data from the [payment details](/account/manage-payments#payment-details) page of each transaction.                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| **Management Dynamic 3D Secure Rules**       | The user can change the [Dynamic 3D Secure](/risk-management/dynamic-3d-secure) settings.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| **Manage referral lists**                    | The user can view and change [block and trust lists](/risk-management/configure-manual-risk/referral-rules).                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| **Merchant change additional risk settings** | The user can view and allow [Device Fingerprinting](/risk-management/device-fingerprinting) and Persistent Cookies.                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| **Merchant change risk settings**            | The user can view risk reports, and manage [risk configurations](/risk-management/configure-risk-settings) and [block and trust lists](/risk-management/configure-manual-risk/referral-rules).                                                                                                                                                                                                                                                                                                                                                                               |
| **Merchant dispute management**              | The user can [manage payment disputes](/risk-management/manage-disputes) (including chargebacks and RFIs) and [upload defense documents](/risk-management/understanding-disputes/dispute-reason-codes/#defense_requirements).                                                                                                                                                                                                                                                                                                                                                |
| **Merchant Manual Review**                   | The user can view the [manual review](/risk-management/case-management) list and take manual review actions. These actions include adding payment attributes to or removing them from [block and trust lists](/risk-management/configure-manual-risk/referral-rules/).                                                                                                                                                                                                                                                                                                       |
| **Merchant View Oil Splash role**            | The user can view the [shopper DNA oil splash](/risk-management/case-management#use-case-details-to-review-a-case) and use its search functionality. The oil splash provides shopper DNA data from all merchant accounts within the company.                                                                                                                                                                                                                                                                                                                                 |
| **Merchant View Risk Results role**          | The user can view detailed risk check results for each transaction.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| **Merchant view risk settings**              | The user can view [risk configurations](/risk-management/configure-risk-settings) and [block and trust lists](/risk-management/configure-manual-risk/referral-rules).                                                                                                                                                                                                                                                                                                                                                                                                        |
| **Risk Admin**                               | This user has full risk management permissions, including viewing risk reports and shopper data. The risk admin can manage [risk configurations](/risk-management/configure-risk-settings), payment [disputes](/risk-management/manage-disputes) (including chargebacks and RFIs), and [block and trust lists](/risk-management/configure-manual-risk/referral-rules), in addition to [manually reviewing payments](/risk-management/case-management) and [uploading defense documents](/risk-management/understanding-disputes/dispute-reason-codes/#defense_requirements). |
| **Upload chargebacks role**                  | The user can upload a CSV file with PSP references for which chargebacks are known to have occurred. The corresponding payment will be labeled as a chargeback in the system.                                                                                                                                                                                                                                                                                                                                                                                                |
| **View Risk Reports**                        | The user can download and subscribe to risk reports.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |

## Transactions

The following roles allow you to manage payments:

| Role                                     | Permissions                                                                                                                                                                                                                                                                                                                                 |
| ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **CallCenter user**                      | The user can access the [Customer Area](https://ca-test.adyen.com/), and make payments in the call center.                                                                                                                                                                                                                                  |
| **CallCenter user tokenization role**    | The user can use [tokens](/online-payments/tokenization) for recharges in the MOTO call center.                                                                                                                                                                                                                                             |
| **Data Protection Officer**              | The user can send data protection requests, and configure the transaction retention period in order to restrict company payments visibility.                                                                                                                                                                                                |
| **Data Protection Operations**           | The user can send data protection requests.                                                                                                                                                                                                                                                                                                 |
| **Merchant manage payments**             | The user can [refund](/account/manage-payments#refund-a-payment), [cancel](/account/manage-payments#cancel-a-payment), or [capture](/account/manage-payments#capture-a-payment) a payment from the **Payment details** page in the [Customer Area](https://ca-test.adyen.com/). This role must be combined with the **View Payments** role. |
| **Merchant allow bank-refund role**      | The user can refund payments where the payment method used is officially not refundable. The refund will be performed by a bank transfer, and not linked to the payment. Although the payment has been refunded, a chargeback can still occur with a direct debit.                                                                          |
| **Merchant decrypt GiftCards**           | The user can view the decrypted giftcard number.                                                                                                                                                                                                                                                                                            |
| **Merchant manage CallCenter**           | The user can change the call center settings, for example the skin used for the call center.                                                                                                                                                                                                                                                |
| **Merchant manage payouts - thirdparty** | The user can manually confirm or decline [payouts](/online-payments/online-payouts) to bank accounts or wallets.                                                                                                                                                                                                                            |
| **Merchant manage payouts - withdrawal** | The user can manually confirm or decline payouts for a withdrawal related to gambling or trading.                                                                                                                                                                                                                                           |
| **Merchant submit batch modifications**  | The user can create and upload input files for [batch processing of refunds, captures, and cancels](/development-resources/batch-processing/submit-modifications).                                                                                                                                                                          |
| **Merchant submit batch payments**       | The user can create and upload input files for [batch processing of payment authorisations](/development-resources/batch-processing).                                                                                                                                                                                                       |
| **Merchant re-authorise payments**       | The user can [re-authorise payments](/account/manage-payments#reauthorize-a-payment) in the [Customer Area](https://ca-test.adyen.com/).                                                                                                                                                                                                    |
| **Merchant view payouts**                | The user can view open and processed payouts in the [Customer Area](https://ca-test.adyen.com/).                                                                                                                                                                                                                                            |
| **View Acquiring Details**               | The user can view details about the acquiring, for example the [raw acquirer response codes](/development-resources/raw-acquirer-responses).                                                                                                                                                                                                |
| **View Payments**                        | The user can [look up payments](/account/manage-payments#look-up-payments) and offers, and access the payment search pages. This role is enabled by default for all users.                                                                                                                                                                  |

## Classic platforms

The following roles allow you to create and manage resources for [classic platforms integrations](/classic-platforms):

| Role                                                                                 | Permissions                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| ------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Allow the user to download the payout confirmation letter**                        | The user can [download the payout letter](/classic-platforms/payouts/track-payouts#download-payout-letter) from the Customer Area.                                                                                                                                                                                                                                                                                                                                                                   |
| **Instruct payouts to bank accounts for all account holders from the customer area** | The user can [initiate payouts](/classic-platforms/payouts/manual-payout) to account holders' bank accounts.                                                                                                                                                                                                                                                                                                                                                                                         |
| **Manage HOP settings**                                                              | The user can [customize the appearance](/classic-platforms/onboard-users/hosted-onboarding-page/hop-appearance) for their hosted onboarding page and can access an onboarding page on behalf of an account holder.                                                                                                                                                                                                                                                                                   |
| **Merchant Extended MarketPlace role**                                               | The user can [manage account holders](/classic-platforms/account-holders-and-accounts) and [split configurations](/classic-platforms/split-configuration-for-stores), view [KYC details and reports](/classic-platforms/verification-process), [extend the inactivation or suspension deadline](/classic-platforms/verification-process#inactivation-suspension-deadline), and [download the payout letter](/classic-platforms/payouts/track-payouts#download-payout-letter) from the Customer Area. |
| **Merchant MarketPlace role**                                                        | The user can view the **Sub-merchants** page, where they can view the KYC status, payout methods, payout history, and transactions of account holders. If [Adyen Score](/classic-platforms/identify-account-holder-risk) is enabled, the user can view the **Case management** and **Risk signals** pages.                                                                                                                                                                                           |
| **Merchant Marketplace Risk Role**                                                   | In [Adyen Score](/classic-platforms/identify-account-holder-risk), the user can disable payouts, suspend account holders, refund payments, and flag risk signals as false positive.                                                                                                                                                                                                                                                                                                                  |
| **Merchant Marketplace Risk Admin Role**                                             | In [Adyen Score](/classic-platforms/identify-account-holder-risk), the user can do everything included in the **Merchant Marketplace Risk Role**. The user can also configure settings such as create or edit custom risk signals, edit high risk lists, and set weights for risk signals.                                                                                                                                                                                                           |
| **Manage split configuration settings**                                              | The user can create and manage [split configuration profiles and rules](/classic-platforms/split-configuration-for-stores).                                                                                                                                                                                                                                                                                                                                                                          |
| **Perform and manage Fund Transfers from the customer area**                         | The user can [transfer funds between accounts](/classic-platforms/fund-transfer#transfer-funds-customer-area).                                                                                                                                                                                                                                                                                                                                                                                       |
