---
title: "Payments lifecycle"
description: "Learn about payment statuses and how you can track them."
url: "https://docs.adyen.com/account/payments-lifecycle"
source_url: "https://docs.adyen.com/account/payments-lifecycle.md"
canonical: "https://docs.adyen.com/account/payments-lifecycle"
last_modified: "2025-09-18T13:20:00+02:00"
language: "en"
---

# Payments lifecycle

Learn about payment statuses and how you can track them.

[View source](/account/payments-lifecycle.md)

When you make a payment request, the payment starts to go through the payments lifecycle and gets different payment statuses. A payment status gives information about what is happening with the funds for the payment. If the payment has a status that requires action, you must troubleshoot it to make sure that it gets a status with a final outcome.

You can view payments, track their statuses, and take action on each payment through your Customer Area.

## Requirements

Before you begin, you must meet the following requirements.

| Requirement                                    | Description                                                    |
| ---------------------------------------------- | -------------------------------------------------------------- |
| **Integration type**                           | Any payments integration with Adyen.                           |
| **[Customer Area roles](/account/user-roles)** | Make sure that you have the following role:- **View Payments** |

## How it works

A payment gets a status as soon as you make a payment request (for example, when a shopper submits a payment for their online order). You can view and track the payment status in your Customer Area.

1. As soon as the payment gets a status, we add it as an entry to your list of payments. It is identified by its PSP reference and your merchant reference for it.
2. When the payment gets a new status, we update the entry for it.
3. You can modify the payment while it is going through the different statuses of the payment lifecycle.

## View the status of a payment

To view the status of a payment in your [Customer Area](https://ca-live.adyen.com/), do the following:

1. For payments, go to **Transactions** > **Payments**. For offers, go to **Transactions** > **Offers**.
2. From the list of payments, find the one you want to view.
3. In the **Status** column, you can see the status for the payment.
4. To view more information about the payment, select the **PSP reference** of the payment from the list.
5. Under **Payment lifecycle**, in the **Journal type** column, you can see each status the payment has had.

## Moving through the payments lifecycle

As a payment moves through the lifecycle, it gets different payment statuses.

### Typical payment flows

In typical cases, payments go through the following flows.

### Tab: Successful payment

![](/user/pages/reuse/payments/payment-lifecycle/Successful-payment.svg?decoding=auto\&fetchpriority=auto)

### Tab: Unsuccessful payment

![](/user/pages/reuse/payments/payment-lifecycle/Unsuccessful-payment.svg?decoding=auto\&fetchpriority=auto)

The following payment statuses are categorized by different parts of the payments lifecycle.

## Offer statuses

An offer is the initial part of the payments lifecycle after you send the payment request, before the shopper completes the payment, and the card issuer or payment method approves the transaction.

For example: when you send a payment request for a payment method where you redirect the shopper to another website, the offer is created and gets an offer status. When the shopper completes the payment on the other website, the offer becomes a payment and gets a payment status.

The following statuses are possible during the offer.

***

### Received

The financial institution received the request to make the payment. The shopper must still complete their authorization.

> **What happens next:**
>
> * When the shopper completes the authorization, the payment gets the **Authorised** status.

### Open

The [offer](/get-started-with-adyen/payment-glossary#offer) is pending authorization.

This applies to a payment where the authorization was asynchronous. For example, the shopper was redirected to the issuer, the payment went through [3D Secure 2 authentication](/online-payments/3d-secure/), or the payment method required a redirect.

> **What happens next:**
>
> * When the shopper completes the authorization, the payment gets the **Authorised** status.

### OfferCancelled

The payment was not successfully authorized by the shopper, so the [offer](/get-started-with-adyen/payment-glossary#offer) was cancelled.

The applies to a payment where the authorization was asynchronous. For example, the shopper was redirected to the issuer, the payment went through 3D Secure 2 authentication, or the payment method required a redirect.

> **We recommend that you:**
>
> * If the funds left the shopper’s account, ask the shopper to contact their issuing bank.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### OfferExpired

The payment was not successfully authorized by the shopper within the payment method's time limit, so the [offer](/get-started-with-adyen/payment-glossary#offer) was cancelled.

The applies to a payment where the authorization was asynchronous. For example, the shopper was redirected to the issuer, the payment went through 3D Secure 2 authentication, or the payment method required a redirect.

> **We recommend that you:**
>
> * If the funds left the shopper’s account, ask the shopper to contact their issuing bank.
>
> **What happens next:**
>
> * This is a final status that cannot change.

## Authorization statuses

After the shopper submits a payment request, authorization is the status given to a payment after successfully passing the process of verifying the payment details and performing risk checks. The funds for the payment are reserved.

For card payments, we send a request to the corresponding [card network](/get-started-with-adyen/payment-glossary#card-networks-or-card-schemes) to authorize the payment from a [card issuer](/get-started-with-adyen/payment-glossary#issuer-or-issuing-bank) to an acquirer. For non-card payments, we send a request to the corresponding payment method or financial institution to authorize the payment to an acquirer.

Authorization is valid for a period of time, when the funds can be [captured](/get-started-with-adyen/payment-glossary#capture-or-clearing-and-settlement) or [canceled](/get-started-with-adyen/payment-glossary#cancel-a-payment). If the funds are not captured during the validity period, it expires.

The following statuses are possible during authorization.

***

### Authorised

The shopper authorized the payment, and it was approved by the financial institution.

> **We recommend that you:**
>
> * Wait for the payment to be [captured](/online-payments/capture/) before delivering goods or services. If you enabled [delayed automatic capture](/online-payments/capture/#delayed-automatic-capture), you can manually capture the funds.
>
> **What happens next:**
>
> * The payment gets captured automatically by default.

### AuthorisedPending

The shopper's bank approved the payment, but the card and the payment terminal must confirm that the payment can be made.

> **What happens next:**
>
> * If the payment is authorized, it gets the **Authorised** status. If you [cancel](/online-payments/cancel/) the payment, it gets the **Cancelled** status.

### Cancelled

The payment was [cancelled](/online-payments/cancel/), which prevents funds from being transferred for the payment.

> **We recommend that you**
>
> * If the funds for the payment are reserved in the shopper's account, ask the shopper to contact their bank to release the funds.
> * Share the PSP reference, time stamps, and amount with the shopper, so that they can ask their bank to help locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### Refused

The payment request was received but not approved. The request was rejected by the scheme or financial institution, or by us, if the risk level determined by our machine learning algorithm was rejected.

> **We recommend that you:**
>
> * Check the [refusal reason](/development-resources/refusal-reasons) to understand why the payment was refused.
> * Review that your [risk settings are configured](/risk-management/configure-risk-settings/) how you want.
> * Ask the shopper to contact their issuing bank.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### Error

An error occurred while communicating with the financial institution, so the funds for the payment were not processed.

> **We recommend that you:**
>
> * Ask the shopper to make the payment again.
> * Verify with your technical team if the payment request was correct.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### Retried

An error occurred while communicating with the financial institution, so the funds for the payment were not processed.

We have retried to authorize the payment.

> **We recommend that you:**
>
> * Wait for a new authorization.
> * If the retry fails, ask the shopper to make the payment again.
>
> **What happens next:**
>
> * If the authorization gets successfully retried, the payment gets the **Authorised** status.

### Expired

The payment has expired, and it is no longer possible to capture it.

A payment expires if it gets the **Authorised** status and does not get captured or cancelled after a period of time. This validity period depends on the payment method. For card payments, the validity period is usually 28 days. Some card schemes have [specific validity periods](/online-payments/adjust-authorisation/#validity).

> **We recommend that you:**
>
> * Ask the shopper to make a new payment. For example, you can [send a payment link](/unified-commerce/pay-by-link/create-payment-links/).
>
> **What happens next:**
>
> * This is a final status that cannot change.

### HandledExternally

This status is for cash payments that have been handled outside our platform. The payment has been registered for bookkeeping purposes only. In the Customer Area, this payment is shown as a transaction without a settlement.

> **What happens next:**
>
> * This is a final status that cannot change.

### ReceivedIncrementalAuth

The original [authorized amount was adjusted](/online-payments/adjust-authorisation/).

> **What happens next:**
>
> * When the adjusted amount is processed, the payment gets the **Authorised** status and can be captured.

## Capture and settlement statuses

A capture is when reserved funds for an [authorized payment](/get-started-with-adyen/payment-glossary#authorisation) are transferred to us. By default, we capture payments automatically after authorization.

Some payment methods support separate authorization and capture. For these payment methods, you can configure capturing payments manually, capture delays, or partial captures.

When a capture is processed, the net translation amount of the settlement will be paid out according to your [Sales day payout](/account/sales-day-payout/) schedule.

The following statuses are possible during capture and settlement.

***

### SentForSettle

The request to transfer funds has been sent to the financial institution, so this payment cannot be cancelled. We are waiting to receive the funds.

> **We recommend that you:**
>
> * Wait up to 10 days after the capture was initiated. If the payment does not get the **Settled** status, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * When the payment is processed, it gets the **Settled** status.

### Settled

The funds from the payment have been received by us. This does not mean that the funds have been paid out to you. It depends on your [payout model](/account/getting-paid/#payout-model).

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid out.
>
> **What happens next:**
>
> * This is a final status for successful payments.

### SettledBulk

This status applies only to payments that we do [acquiring](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) for.

The funds from the payment have been received by us. This does not mean that the funds have been paid out to you. It depends on your [payout model](/account/getting-paid/#payout-model).

This status means the same thing as the **Settled** status.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid out.
>
> **What happens next:**
>
> * This is a final status for successful payments.

### SettleScheduled

This status applies only to [Sales day payout](/account/sales-day-payout/) transactions.

The payment has been successfully captured. The financial institution has captured the funds from the shopper, and the payment has been confirmed. The net transaction amount of the settlement will be paid out according to your Sales day payout schedule.

This status means the same thing as the **SettledAcquirer** status. This status applies to [Sales day payout](/account/sales-day-payout/) transactions only and appears in reports as **Settled**.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid.out.
>
> **What happens next:**
>
> * This is a final status for successful payments.

### SettledExternally

The payment has been settled with an external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank). We have received confirmation from the acquirer that the funds have been transferred to you.

> **What happens next:**
>
> * This is a final status for successful payments.

### SettledExternallyWithInfo

The payment has been settled with an external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank). We have received confirmation from the acquirer that the funds have been transferred to you.

> **What happens next:**
>
> * This is a final status for successful payments.

### SettledInstallment

This status applies only to installment payments.

One installment of this payment has been settled.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid out.
>
> **What happens next:**
>
> * When all installments have settled this payment gets the **SettledInInstallments** status.

### SettledInInstallments

This status applies only to installment payments.

The full payment amount has been settled in installments.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid out.
>
> **What happens next:**
>
> * This is a final status for successful payments. Each installment has the **SettledInstallment** status.

### SettledInstallmentBulk

This status applies only to installment payments.

The payment has completed been settled in installments.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the settlement will be paid out.
>
> **What happens next:**
>
> * You will get the settlement in installments. Each installment has the **SettledInstallment** status.

### SettledReversed

The payment has not been settled, because we have not received the funds 30 days after capture.

> **We recommend that you:**
>
> * Wait up to 30 days. If the payment does not get captured again, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * If we receive the funds more than 30 days after capture, the payment gets the **Settled** status.

### CaptureFailed

The attempt to [capture](/online-payments/capture/) the payment failed, and the shopper did not transfer funds to you.

> **We recommend that you:**
>
> * Check the **CaptureFailureReason** in the **Transaction Events** to understand why it failed.
> * Wait 10 days. If the payment does not get captured again, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * We are attempting to resolve the issue and capture the payment again.

### CapturedWithOtherAcquirer

The payment was captured by a different [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) than the authorization. The transaction was processed in a new payment with the same merchant reference.

> **What happens next:**
>
> * This is a final status that cannot change.

## Refund statuses

A refund is when a shopper cancels the purchase of a product or service, after they have paid. When you make the refund, the funds are sent back from the [acquirer](/get-started-with-adyen/payment-glossary#acquirer-or-acquiring-bank) to the [issuer](/get-started-with-adyen/payment-glossary#issuer-or-issuing-bank).

The following statuses are possible for refunds.

***

### SentForRefund

The request to refund the payment has been sent to the financial institution. We are waiting to receive confirmation from the financial institution.

> **We recommend that you:**
>
> * Wait up to 10 days after the refund was initiated. If the payment does not get the **Refunded** status, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * When the payment is processed, it gets the **Refunded** status.

### Refunded

The funds were deducted from your account, and the financial institution intends to refund the funds to the shopper's account. It can take up to 40 days for the shopper's account to receive the funds, depending on the financial institution.

> **We recommend that you:**
>
> * If the shopper does not receive the funds after 40 days, you can share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can share this with their financial institution, which can help the shopper attempt to locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedBulk

This status applies only to payments that we do [acquiring](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) for. The funds were deducted from your account, and the financial institution intends to refund the funds to the shopper's account. It can take up to 40 days for the shoppers account to receive the funds, depending on the financial institution.

> **We recommend that you:**
>
> * If the shopper does not receive the funds after 40 days, you can share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can share this with their financial institution, which can help them attempt to locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundScheduled

The payment has been successfully refunded to the shopper. The financial institution took the funds from your account and refunded the customer and the refund is confirmed. The net transaction amount of the refund will be debited on your behalf with a scheduled delay according to your [Sales day payout](/account/sales-day-payout/) schedule.

This status means the same thing as the **RefundAcquirer** status. This status applies only to Sales day payout transactions and appears in reports as **Refunded**.

> **We recommend that you:**
>
> * If the shopper does not receive the funds after 40 days, you can share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can share this with their financial institution, which can help the shopper attempt to locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedExternally

The payment was refunded through an external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank), and we received confirmation from the acquirer.

> **We recommend that you:**
>
> * If the shopper did not receive the funds, you should reach out to your acquiring partner for this payment.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedExternallyWithInfo

The payment was refunded through an external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank), and we received confirmation from the acquirer.

> **We recommend that you:**
>
> * If the shopper did not receive the funds, you should reach out to your acquiring partner for this payment.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedInstallment

This status applies only to installment payments. A single installment payment was refunded. Each installment has the status **Refundedinstallment**.

> **We recommend that you:**
>
> * If the shopper does not receive the funds after 40 days you can share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can share this with their financial institution, which can help the shopper attempt to locate the funds.
>
> **What happens next:**
>
> * When all installments are refunded, the payments gets the **Refundedininstallments** status.

### RefundedInInstallments

This status applies only to [installment payments](/payment-methods/cards/credit-card-installments/). The payment has been fully refunded in installments.

> **We recommend that you:**
>
> * Wait up to 40 days after the refund was initiated. If the shopper does not receive the funds, share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can ask their financial institution to attempt to locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedInstallmentBulk

This status applies only to installment payments. The payment has been fully refunded in installments.

> **We recommend that you:**
>
> * Wait up to 40 days after the refund was initiated. If the shopper does not receive the funds, share the refund letter or [Acquirer Reference Number (ARN)](/get-started-with-adyen/payment-glossary/#acquirer-reference-number) with the shopper. They can ask their financial institution to attempt to locate the funds.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundedReversed

The refund was attempted, but the shopper did not receive the funds. We returned the funds to your account.

A common reason is that the shopper's bank account is no longer valid.

> **We recommend that you:**
>
> * Ask the shopper to contact their issuer or bank.
> * Use another method, outside our platform, to transfer the funds to the shopper.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### RefundFailed

The refund failed, and the shopper did not receive the funds. The funds are still in your account.

> **We recommend that you:**
>
> * Check the **RefundFailureReason** in **Transaction Events** to understand why it failed.
> * Wait up to 10 days after the refund was initiated. If the payment has not been recaptured, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * We are attempting to resolve the issue and refund the payment again. If the payment is successfully refunded, the payment gets the **SentForRefund** status.

### RefundNotCleared

The shopper received the funds. However, the refund was not settled, because the [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) did not process the refund 30 days after it was initiated.

> **What happens next:**
>
> * If the refund is processed after 30 days, you will see an additional **Refunded** record.

### RefundAuthorised

This status applies only to [unreferenced refunds](/online-payments/classic-integrations/modify-payments/refund/#unreferenced-refund). The refund has been recorded, but the refund request was not sent to the financial institution yet. You can still cancel the refund.

> **What happens next:**
>
> * If you do not cancel the refund, the payment gets the **Refunded** status.

### RefundPending

This status applies only to unreferenced refunds for in-person payments. The refund has been recorded, but the refund request was not sent to the financial institution yet. You can still cancel the refund.

> **What happens next:**
>
> * If you do not cancel the refund, the payment gets the **Refunded** status.

### RefundScheduledUnconfirmed

This status applies to [Sales day payout](/account/sales-day-payout/) transactions only.

The institution will take the funds from your account to refund the customer. This is an intermediary step before the refund gets fully captured, and no funds have moved yet.

> **What happens next:**
>
> * After the refund is processed, the payment gets the **RefundScheduled** status.

### UnconfirmedRefundFailed

This status applies to [Sales day payout](/account/sales-day-payout/) transactions only. This status can only apply after a RefundScheduledUnconfirmed, in case the payment method did not confirm the refund or because of a technical error.

> **We recommend that you:**
>
> * Initiate the refund again.
>
> **What happens next:**
>
> * We attempt to process the refund. If the refund is successful, the payment gets the **RefundScheduled** status.

### AcquirerRefundFailed

This status applies to [Sales day payout](/account/sales-day-payout/) transactions only and appears in reports as **RefundFailed**. The acquirer has notified us that the funds for this transaction will not be paid out to us because the capture has failed.

> **What happens next:**
>
> * The funds already paid out by us are reverted and credited to your account.

## Disputes and chargeback statuses

A chargeback is a when a shopper submits a request to the [issuer](/get-started-with-adyen/payment-glossary#issuer-or-issuing-bank) to return funds paid to you. Typically, a chargeback occurs after you have refused to refund the shopper.

When the chargeback process is initiated, you get a [dispute](/risk-management/understanding-disputes/) that you can accept or defend, and we withdraw the disputed funds from your Adyen account. The chargeback follows the [dispute flow](/risk-management/understanding-disputes/dispute-process-and-flow/).

The following statuses are possible for chargebacks.

***

### Chargeback

The shopper attempted to reverse the payment, and the issuer has started a [dispute process](/risk-management/understanding-disputes/dispute-process-and-flow).\
We withdraw the disputed funds from your account.

> **We recommend that you:**
>
> * Go to the **Dispute details** page to supply defense documents or accept the chargeback.
>
> **What happens next:**
>
> * If you accept the chargeback, this is the final status.
> * If your defense is successful, the payment gets the **ChargebackReversed** status.

### ChargebackExternally

An external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) has recorded the transaction as a chargeback. The shopper attempted to reverse the payment, and the issuer has started a [dispute process](/risk-management/understanding-disputes/dispute-process-and-flow).\
We withdraw the disputed funds from your account.

> **We recommend that you:**
>
> * Go to the **Dispute details** page to supply defense documents or accept the chargeback.
>
> **What happens next:**
>
> * If you accept the chargeback, this is the final status.
> * If your defense is successful, the payment gets the **ChargebackReversedExternally** status.

### ChargebackExternallyWithInfo

An external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) has recorded the transaction as a chargeback. The shopper attempted to reverse the payment, and the issuer has started a [dispute process](/risk-management/understanding-disputes/dispute-process-and-flow).\
We withdraw the disputed funds from your account.

> **We recommend that you:**
>
> * Go to the **Dispute details** page to supply defense documents or accept the chargeback.
>
> **What happens next:**
>
> * If you accept the chargeback, this is the final status.
> * If your defense is successful, the payment gets the **ChargebackReversedExternally** status.

### SecondChargeback

The [defense](/risk-management/manage-disputes#defending-disputes) of the first chargeback was not successful. The shopper attempted to reverse the payment again. We have withdrawn or will withdraw the disputed funds from your account.

> **What happens next:**
>
> * This is a final status that cannot change.

### ChargebackReversed

We have transferred the disputed funds back to your account. You successfully [defended the dispute](/risk-management/manage-disputes#defending-disputes), or the shopper repaid the funds.

> **What happens next:**
>
> * This is a final status for successful disputes.

### ChargebackReversedExternallyWithInfo

An external [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) has recorded that the chargeback has was reversed. We have transferred the disputed funds back to your account. You successfully [defended the dispute](/risk-management/manage-disputes#defending-disputes), or the shopper repaid the funds.

> **What happens next:**
>
> * This is a final status for successful disputes.

## Online payout statuses

An [online payout](/online-payments/online-payouts/) is when you send funds from your account to another receiver (for example, a supplier or contractor). Your account can be set up for instant card payout or payouts in stages.

The following statuses are possible for payouts.

***

### ReceivedPayout

We received the [payout](/online-payments/online-payouts/) request.

> **What happens next:**
>
> * When the payout is authorized, we send the funds for the payout.

### PayoutAuthorised

The [payout](/online-payments/online-payouts/) is authorized, and funds will be sent to the receiver.

> **What happens next:**
>
> * After it is processed, the payment gets the **SentForPayout** status, followed by the **PaidOut** status.

### RefusedPayout

The [payout](/online-payments/online-payouts/) was refused. The request was rejected by the scheme, financial institution, or us, if the risk level determined by our machine learning algorithm was rejected.

> **We recommend that you:**
>
> * Check the refusal reason to understand why the payment was refused.
> * Review your risk settings.
> * Ask the shopper to contact their issuing bank.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### SentForPayout

Funds have been sent to the receiver, but the [payout](/online-payments/online-payouts/) is not yet complete. We are waiting to receive confirmation from the financial institution.

> **We recommend that you:**
>
> * Wait up to 10 days after the payout was initiated. If the payment does not get the **PaidOut** status, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * When the payout is processed, the payment gets the **PaidOut** status.

### PaidOut

The [payout](/online-payments/online-payouts/) was completed. Funds have been transferred to the receiver.

> **We recommend that you:**
>
> * Find the settlement batch number for each payment event to know when the payout has been deducted from your account.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### PaidOutScheduled

The [payout](/online-payments/online-payouts/) has been successfully processed and the funds have been sent to the receiver. The net transaction amount of the payout will be debited on your behalf with a scheduled delay according to your [Sales day payout](/account/sales-day-payout/) schedule. This status means the same thing as the **PaidOutAcquirer** status. This status applies to [Sales day payout](/account/sales-day-payout/) transactions only and appears in reports as **PaidOut**.

> **What happens next:**
>
> * This is a final status that cannot change.

### PaidOutExternally

The [payout](/online-payments/online-payouts/) was completed with an external acquirer. Funds have been transferred to the receiver.

> **We recommend that you:**
>
> * If the receiver did not receive the funds, you should reach out to your acquiring partner for this payment.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### PaidOutExternallyWithInfo

The [payout](/online-payments/online-payouts/) was completed with an external acquirer. Funds have been transferred to the receiver.

> **We recommend that you:**
>
> * If the receiver did not receive the funds, you should reach out to your acquiring partner for this payment.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### PaidOutReversed

This status applies to [Sales day payout](/account/sales-day-payout/) accounts. The [payout](/online-payments/online-payouts/) was reversed, because we did not receive the funds to be paid out or could not finish the payout process.

> **We recommend that you:**
>
> * Verify with your technical team if the payment request was correct.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### PayoutError

An error occurred while communicating with the financial institution, so the [payout](/online-payments/online-payouts/) was not processed.

> **We recommend that you:**
>
> * Verify with your technical team if the payment request was correct.
>
> **What happens next:**
>
> * This is a final status that cannot change.

### PayoutFailed

We received your [payout](/online-payments/online-payouts/) request and made a payout request to the card scheme. The payout was not processed by the card scheme.

> **We recommend that you:**
>
> * Check the **PayoutFailureReason** in **Transaction Events** to understand why it failed.
> * Wait up to 10 days after the payout failed. If the payment does not get the **PaidOut** status, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).
>
> **What happens next:**
>
> * We are attempting to resolve the issue and payout again. If the payment is successfully refunded, the payment gets the **SentForPayout** status.

### AcquirerPayoutFailed

This status applies to [Sales day payout](/account/sales-day-payout/) transactions only and appears in reports as **CaptureFailed**. The [acquirer](/get-started-with-adyen/payment-glossary/#acquirer-or-acquiring-bank) has notified us that the funds for this transaction will not be paid out to us because the capture has failed.

> **What happens next:**
>
> * The funds already paid out by us are reverted and debited from your account.

## Stored value statuses

[Stored value cards](/point-of-sale/gift-cards-terminal-api/) are payment cards with a monetary value that is stored on the card itself instead of in a bank account. Examples are gift cards, mall cards, meal vouchers, and other prepaid cards. You can make a request to [load funds to the balance](/point-of-sale/gift-cards-terminal-api/load-a-balance/#load-balance-request) of an activated stored value card.

The following statuses are possible for requests to load funds to a stored value card.

***

### StoredValueLoadReceived

We received the request to [load funds](/point-of-sale/gift-cards-terminal-api/load-a-balance/) to the gift card.

> **What happens next:**
>
> * When it is processed, the payment gets the **StoredValueLoadAuthorised** status.

### StoredValueLoadReversed

Funds were successfully [unloaded](https://docs.adyen.com/point-of-sale/gift-cards-terminal-api/void/) from the gift card.

> **What happens next:**
>
> * This is a final status that cannot change.

### StoredValueLoaded

Funds were successfully [loaded](/point-of-sale/gift-cards-terminal-api/load-a-balance/) to the gift card.

> **What happens next:**
>
> * This is a final status that cannot change.

### StoredValueSentForLoad

The request to [load funds](/point-of-sale/gift-cards-terminal-api/load-a-balance/) to the gift card was received.

> **What happens next:**
>
> * Once processed, the payment will get the **StoredValueLoaded** status.

### StoredValueSentForLoadReversed

The request to [unload funds](https://docs.adyen.com/point-of-sale/gift-cards-terminal-api/void/) from the gift card was received.

> **What happens next:**
>
> * Once processed, the payment will get the **StoredValueLoadReversed** status.

## See also

* [Manage payments](/account/manage-payments/)
* [Reporting](/reporting/)
