---
title: "Salesforce Commerce Cloud troubleshooting"
description: "Troubleshoot your Salesforce Commerce Cloud integration."
url: "https://docs.adyen.com/plugins/salesforce-commerce-cloud/composable-storefront/troubleshooting"
source_url: "https://docs.adyen.com/plugins/salesforce-commerce-cloud/composable-storefront/troubleshooting.md"
canonical: "https://docs.adyen.com/plugins/salesforce-commerce-cloud/composable-storefront/troubleshooting"
last_modified: "2024-01-10T14:22:00+01:00"
language: "en"
---

# Salesforce Commerce Cloud troubleshooting

Troubleshoot your Salesforce Commerce Cloud integration.

[View source](/plugins/salesforce-commerce-cloud/composable-storefront/troubleshooting.md)

If you are experiencing a problem with your Salesforce Commerce Cloud Composable Storefront integration, there are several ways how you can troubleshoot the issue yourself. Before you contact our Support Team:

* Make sure that you [set up the package correctly](/plugins/salesforce-commerce-cloud/composable-storefront/install-and-set-up-the-package).
* Follow the steps below.

## Step 1: Check Logs

The integration creates different types of logs that you can use for troubleshooting:

* **Info**: an event that is important for business purposes, like a payment status change.
* **Warn**: informs you that something unexpected has occurred in the application, for example an issue, or a situation that disturbs a process.
* **Error**: informs you that something is preventing the Adyen application from performing its operations as usual.
* **Debug**: informs you of the parameters that are being sent.

You can view logs in your console, or in the [Salesforce log center ](https://help.salesforce.com/s/articleView?id=cc.b2c_log_center.htm\&type=5). Make sure that you can access logs before testing your integration.

The logging functions are in the [`models/logger.js` ](https://github.com/Adyen/adyen-salesforce-headless-commerce-pwa/blob/main/packages/adyen-salesforce-pwa/lib/api/models/logger.js)file.

If no errors are shown in the above logs, you can also check your console logs by inspecting the browser.

## Step 2: Check our release notes

Check if your current error is a known issue in the package, and resolved in a later version. You can find the known issues and fixes either in our [release notes](/plugins/release-notes).

To find out which version of the package you are using:

1. Log in to your [Customer Area](https://ca-test.adyen.com/).
2. Go to **Transactions** > **Payments**, and select the PSP reference of any payment.\
   This opens the **Payment Details** page.
3. Go to the **Application Info** section.\
   The package version is shown under **Payment Device Version**.

## Step 3: Check open issues in GitHub

Go to the open issues in our [GitHub](https://github.com/Adyen/adyen-salesforce-headless-commerce-pwa), and see if there is an open issue related to your error. If that is the case, you can leave a comment there to have direct contact with our dev teams.

## Step 4: Contact us

If the problem still persists after you have followed the above steps, you can either:

* Create a GitHub issue if you found a bug.
* Contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other), providing your package version and other relevant information, for example screenshots or logs.
