---
title: "Manage payment methods in Customer Area"
description: "Request and manage payment methods in your Customer Area."
url: "https://docs.adyen.com/platforms/payment-methods/customer-area"
source_url: "https://docs.adyen.com/platforms/payment-methods/customer-area.md"
canonical: "https://docs.adyen.com/platforms/payment-methods/customer-area"
last_modified: "2026-06-01T15:33:15+02:00"
language: "en"
---

# Manage payment methods in Customer Area

Request and manage payment methods in your Customer Area.

[View source](/platforms/payment-methods/customer-area.md)

During the [onboarding process](/platforms/onboard-users/onboarding-steps/), you already added payment methods to your users' stores. After we enable a payment method, your users can start accepting all of the [payment method's variants](/development-resources/paymentmethodvariant/) by default. For example, if you configure **visa**, they can accept [all of its variants](/development-resources/paymentmethodvariant/#visa), including **visadebit**, **visapremiumcredit**, **visasignature** and so on.

This page explains how you can:

* Request additional payment methods.
* View all payment methods configured for your merchant account or store.
* View the details of a specific payment method.
* Update the country/region and currency of a payment method.
* Enable or disable a payment method for your user.

## Requirements

Before you begin, take into account the following requirements, limitations, and preparations.

| Requirement                                     | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| ----------------------------------------------- |   |
| **Integration type**                            | You must have an [online](/online-payments/build-your-integration) or [point of sale](/point-of-sale/design-your-integration) integration with Adyen.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| **[Customer Area roles](/account/user-roles)**  | Make sure that you have the following role:- **Change payment methods**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| **[Webhooks](/development-resources/webhooks)** | Subscribe to the following webhooks:- **Payment method webhook**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| **Limitations**                                 | * You can only configure and use payment methods that are [supported for your currency and integration](/platforms/payment-methods#supported-payment-methods).
* Some payment methods, like SEPA Direct Debit, may only be available through the [Management API](https://docs.adyen.com/api-explorer/Management/latest/overview). For more details, refer to [each payment method description](/platforms/payment-methods#supported-payment-methods).
* If the account holder’s **receivePayments** capability is not **allowed**, they cannot use the requested payment method.
* It may take some time for the payment method to become available due to external factors. Payment methods typically appear within a day. To avoid delays, we recommend requesting payment methods at least one day before the business opens.
* The currency of payment methods is set by default and depends on the specific payment method type. If your implementation is different and you need to change the currency, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |
| **Setup steps**                                 | Before adding a payment method in the Customer Area, make sure that both the **business line** and the [store](/platforms/manage-stores/#create-store) are already created.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |

## Request payment methods

You can request payment methods to be added to your merchant account in your [test Customer Area](https://ca-test.adyen.com/) or [live Customer Area](https://ca-live.adyen.com/).

1. In your Customer Area, switch to your merchant account.
2. Go to **Settings** > **Payment methods**.
3. Select **Request payment methods** to view all available payment methods.
4. Use the dropdown lists to filter payment methods by location and type.
5. Select the payment method(s) you want to request for your user's store.
6. Select **Add**.
7. Apply the payment method your user's **Store**.
8. If prompted, fill in the required information.
9. Review your requests.
10. Select **Submit request**.

### Webhooks

Because adding a payment method to your user's store is an asynchronous process, we recommend that you subscribe to the [Management webhooks](https://docs.adyen.com/api-explorer/ManagementNotification/latest/overview) in your [Customer Area](https://ca-test.adyen.com/).

After the payment method has been added to your store, Adyen sends a [paymentMethod.created](https://docs.adyen.com/api-explorer/ManagementNotification/latest/post/paymentMethod.created) webhook.

Here is an example of the webhook you receive after adding **Visa** to your payment methods:

**Visa payment method created**

```json
{
  "createdAt": "2023-05-24T14:59:11+01:00",
  "data": {
    "id": "PM00000000000000000000001",
    "merchantId": "MERCHANT_ACCOUNT",
    "result": "SUCCESS",
    "storeId": "ST00000000000000000000001",
    "type": "visa"
  },
  "environment": "test",
  "type": "paymentMethod.created"
}
```

### Troubleshooting

If you see an error message immediately after selecting **Submit request**, review and correct the information before resubmitting.

In rare cases, something may go wrong after submission, and the request does not go through. If you are not subscribed to webhooks, you will not receive an automated failure alert. If this happens, you must wait 24 hours before trying again.

#### Account holder status

By default, every payment method you request is enabled for your user. However, only verified account holders can use the configured payment methods. This means that the account holder must have the following parameters and values set for the **receivePayments** capability:

| Parameter                                                                                                                                                | Description                                                                                                                                                           | Value     |
| -------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| [verificationStatus](https://docs.adyen.com/api-explorer/balanceplatform/latest/get/accountHolders/\(id\)#responses-200-capabilities-verificationStatus) | The status of the verification checks for the capability.                                                                                                             | **valid** |
| [enabled](https://docs.adyen.com/api-explorer/balanceplatform/latest/get/accountHolders/\(id\)#responses-200-capabilities-enabled)                       | Indicates whether the capability is enabled.                                                                                                                          | **true**  |
| [allowed](https://docs.adyen.com/api-explorer/balanceplatform/latest/get/accountHolders/\(id\)#responses-200-capabilities-allowed)                       | Indicates whether the capability is allowed. Adyen sets this to **true** if the verification is successful and the account holder is permitted to use the capability. | **true**  |

If you update you user's legal entity or account holder information after it has been verified, the payment methods may be disabled until the account holder is verified again.

To check the status of your account holder's **receivePayments** capability, you can either send a GET [/accountHolders/{id}](https://docs.adyen.com/api-explorer/balanceplatform/latest/get/accountHolders/\(id\)) request, or listen to the [balancePlatform.accountHolder.updated](https://docs.adyen.com/api-explorer/balanceplatform-webhooks/latest/post/balancePlatform.accountHolder.updated) webhook.

### Tab: Configuration API

To check the status of your user's **receivePayments** capability, send a GET [/accountHolders/{id}](https://docs.adyen.com/api-explorer/balanceplatform/latest/get/accountHolders/\(id\)) request, specifying the ID of the account holder in the path.

**Account holder status**

```json
{
  "balancePlatform": "YOUR_BALANCE_PLATFORM",
  "description": "Liable account holder used for international payments and payouts",
  "legalEntityId": "LE322JV223222D5GG42KN6869",
  "reference": "S.Eller-001",
  "capabilities": {
    "receivePayments": {
      "enabled": true,
      "requested": true,
      "allowed": true,
      "verificationStatus": "valid"
    },
    "receiveFromBalanceAccount": {
      "enabled": true,
      "requested": true,
      "allowed": true,
      "verificationStatus": "valid"
    },
    "sendToBalanceAccount": {
      "enabled": true,
      "requested": true,
      "allowed": true,
      "verificationStatus": "valid"
    },
    "sendToTransferInstrument": {
      "enabled": true,
      "requested": true,
      "allowed": true,
      "transferInstruments": [
        {
          "enabled": true,
          "requested": true,
          "allowed": true,
          "id": "SE322KH223222F5GXZFNM3BGP",
          "verificationStatus": "valid"
        }
      ],
      "verificationStatus": "valid"
    }
  },
  "id": "AH3227C223222C5GXQXF658WB",
  "status": "active"
}
```

### Tab: Configuration webhook

Adyen sends [Configuration webhooks](https://docs.adyen.com/api-explorer/balanceplatform-webhooks/latest/overview) to notify you of changes in your account holder's verification status.

To check the status of your user's **receivePayments** capability, listen to the [balancePlatform.accountHolder.updated](https://docs.adyen.com/api-explorer/balanceplatform-webhooks/latest/post/balancePlatform.accountHolder.updated) webhook.

**Account holder updated**

```json
{
  "data": {
    "balancePlatform": "YOUR_BALANCE_PLATFORM",
    "accountHolder": {
      "legalEntityId": "LE322JV223222D5GG42KN6869",
      "reference": "S.Eller-001",
      "capabilities": {
        "receivePayments": {
            "enabled": true,
            "requested": true,
            "allowed": true,
            "verificationStatus": "valid"
        },
        "sendToTransferInstrument": {
            "enabled": true,
            "requested": true,
            "allowed": true,
            "transferInstruments": [
                {
                    "enabled": true,
                    "requested": true,
                    "allowed": true,
                    "id": "SE322KH223222F5GXZFNM3BGP",
                    "verificationStatus": "valid"
                }
            ]
        }
      },
      "id": "AH3227C223222C5GXQXF658WB",
      "status": "active"
    }
  },
  "environment": "test",
  "type": "balancePlatform.accountHolder.updated"
}
```

## View payment methods

1. In your [Customer Area](https://ca-test.adyen.com/), switch to your merchant account.
2. Go to **Settings** > **Payment methods**.\
   All payment methods configured for your merchant account are listed in the dynamic table.
3. You can choose which payment methods to display by using filters and configuring table columns.
4. To view all the details of a specific payment method, select its name in the overview table.\
   A side panel opens, displaying all its details.

## Activate or deactivate payment methods

1. In your [Customer Area](https://ca-test.adyen.com/), switch to your merchant account.
2. Go to **Settings** > **Payment methods**.
3. Select the checkbox next to the payment method(s) whose status you want to change.
4. Select **More actions**, then choose **Activate** or **Deactivate**.

Payment methods set to **Inactive** and unused for **90 days** are automatically deleted. Payment methods linked to a closed store are automatically set to **Inactive** and deleted after 90 days.

## Change payment method country/region settings

1. In your [Customer Area](https://ca-test.adyen.com/), switch to your merchant account.

2. Go to **Settings** > **Payment methods**.

3. Select the payment method(s) you want to update.

4. To change the country or region where you want the payment method(s) to be available, select **Edit** > **Country/Region**.

   1. Select the new country or region from the dropdown list.
   2. Choose **ANY** if you don't want to place any restrictions on its availability.

## See also

* [Supported payment methods](/platforms/payment-methods#supported-payment-methods)
* [Manage payment methods with Management API](/platforms/payment-methods/api)
