---
title: "Account Updater results"
description: "Use this report to find the details of Account Updater requests."
url: "https://docs.adyen.com/reporting/account-updater-results"
source_url: "https://docs.adyen.com/reporting/account-updater-results.md"
canonical: "https://docs.adyen.com/reporting/account-updater-results"
last_modified: "2026-06-01T15:33:16+02:00"
language: "en"
---

# Account Updater results

Use this report to find the details of Account Updater requests.

[View source](/reporting/account-updater-results.md)

The Account Updater results report shows a summary of [Account Updater](/online-payments/account-updater) results in a specific date range. You can use this report to find the outcomes and statuses of account update requests, get a summary of [Real Time Account Updater](/online-payments/account-updater#real-time-account-updater) results, and find your Account Updater fees. This report is available in daily, weekly or in monthly intervals.

To view the report, you need the **Merchant view Account Updater Reports (Adyen)** user role.

**Generating and downloading**: Get this report [manually](/reporting/manually-get-reports) or [automatically](/reporting/automatically-get-reports).

**Time zone**: CET time zone.

**Multiple reports at once**: Generate more than one Account Updater results report at a time in your [Customer Area](https://ca-test.adyen.com/).

**Availability**: Available for [company accounts](/account/account-structure#company-account) and [merchant accounts](/account/account-structure#merchant-accounts).

## Sample

[Download a sample Account Updater results report](/reporting/account-updater-results/SAMPLE_account_updater_results__P_W_2019-39_2019-43_sample.csv) for examples of the included data.

## Structure

### Summary

The first three lines of the report is the summary. It shows the following information about the report:

| Column           | Description                                                                             |
| ---------------- | --------------------------------------------------------------------------------------- |
| Company account  | Name of your company account as registered in the Adyen payments platform.              |
| Merchant account | Name of your merchant account.                                                          |
| Start date       | The start date of the included data.                                                    |
| End date         | The end date of the included data.                                                      |
| Timezone         | The time zone this report is based on.                                                  |
| Show merchant    | Whether your merchant name is shown in each entry.                                      |
| Show acquirer    | Whether the Acquirer name is shown in each entry.                                       |
| Show card scheme | Whether the card scheme is shown in each entry. Possible values: **true** or **false**. |
| Show dates as    | The measure of time for each entry. Possible values: **day**, **week**, or **month**.   |

### Entries

The report entries start after the summary lines.

Under the header line, each line in the report is a separate entry.

### Columns

Each column shows specific information about the entries.

| #  | Column                             | Data type                       | Description                                                                                                                                                        | Example                |
| -- | ---------------------------------- | ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------- |
| 1  | Company account                    | Alpha Text (80-character limit) | Name of your company account as registered in the Adyen payments platform.                                                                                         | **{yourCompany}**      |
| 2  | Merchant account                   | Alpha Text (80-character limit) | Name of your merchant account. Column populated if `Show merchant` parameter is set to **true**.                                                                   | **{empty}**            |
| 3  | Service                            | Alpha Text (8-character limit)  | Shows how the Account Updater request was initiated. Possible values: **batch**, **realtime**.                                                                     | **batch**              |
| 4  | Acquirer                           | Alpha Text (80-character limit) | Name of the Acquirer over which the Account Update request is processed. Column populated if `Show acquirer` parameter is set to **true**.                         | **{yourVisaAcquirer}** |
| 5  | Card scheme                        | Alpha Text                      | Identifies the card scheme, possible values: **visa**, **mc**. Column populated if `Show card scheme` parameter is set to **true**.                                | **visa**               |
| 6  | Creation date                      | Date field                      | Date in which the Account Updater request was submitted to Adyen. Format depends on `Show dates as` parameter : **day = 2019-04-30, week=2019-25, month=2019-04**. | **2019-04-30**         |
| 7  | Booking date                       | Date field                      | Date during which a response (e.g. account number changed) to the Account updater request was received.                                                            | **01/05/2019**         |
| 8  | Total requests                     | Integer                         | Total number of requests submitted in the Creation date period.                                                                                                    | **544739**             |
| 9  | Responses received                 | Integer                         | Number of responses received until end date of the report.                                                                                                         | **544739**             |
| 10 | Responses pending                  | Integer                         | Number of requests for which no response has been received by end date of the report.                                                                              | **0**                  |
| 11 | Responses - Account number changed | Integer                         | Number of requests for which the card number has been updated.                                                                                                     | **565**                |
| 12 | Responses - Expiry date changed    | Integer                         | Number of requests for which the expiration date has been updated.                                                                                                 | **1441**               |
| 13 | Responses - Account closed         | Integer                         | Number of requests for which the card has been closed and is no longer valid.                                                                                      | **5302**               |
| 14 | Responses - Contact cardholder     | Integer                         | (Visa only) Number of requests for which the card was updated, but new details are not available. Reach out to the cardholder for updated card information.        | **0**                  |
| 15 | Responses - No change              | Integer                         | Number of requests for which there have been no updates to the card details.                                                                                       | **537431**             |
| 16 | Responses - Error                  | Integer                         | Number of requests which have not been updated due to a technical error.                                                                                           | **0**                  |
| 17 | Fee currency                       | Alpha Text (3-character limit)  | Three character ISO code for the currency in which the Account updater fees will be charged.                                                                       | **EUR**                |
| 18 | Fee - Account number changed       | Fixed point number              | Fee charged per `Account number changed` response.                                                                                                                 | **0.25**               |
| 19 | Fee - Expiry date changed          | Fixed point number              | Fee charged per `Expiry date changed` response.                                                                                                                    | **0.25**               |
| 20 | Fee - Account closed               | Fixed point number              | Fee charged per `Account closed` response.                                                                                                                         | **0.25**               |
| 21 | Fee - Contact cardholder           | Fixed point number              | Fee charged per `Contact cardholder` response.                                                                                                                     | **0.00**               |
| 22 | Fee amount                         | Fixed point number              | Total cost which will be charged for the Responses on the monthly Adyen Invoice.                                                                                   | **1827.00**            |

## See also

* [Account Updater](/online-payments/account-updater)
