---
title: "Set up Adyen Customer Area"
description: "Set up ecommerce payments in your Adyen Customer Area."
url: "https://docs.adyen.com/plugins/netsuite/set-up-adyen-customer-area"
source_url: "https://docs.adyen.com/plugins/netsuite/set-up-adyen-customer-area.md"
canonical: "https://docs.adyen.com/plugins/netsuite/set-up-adyen-customer-area"
last_modified: "2023-05-12T10:58:00+02:00"
language: "en"
---

# Set up Adyen Customer Area

Set up ecommerce payments in your Adyen Customer Area.

[View source](/plugins/netsuite/set-up-adyen-customer-area.md)

## Requirements

Make sure that you have followed the steps on [Get started with Adyen](/get-started-with-adyen).

## Step 1: Set up your API credentials

**Account structure**

With Adyen, you have a single *company account*, together with one or more *merchant accounts*. For more information, refer to [Account structure](/account/account-structure).

1. Create a basic authentication password in the [Customer Area](https://ca-test.adyen.com/). For instructions, refer to [API credentials](/development-resources/api-credentials#basic-authentication).

   Copy the password and store securely it in your system - you will need to [enter this in your NetSuite Customer Center](/plugins/netsuite/set-up-netsuite-customer-center#authentication-credentials) later.

2. Contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) and ask them enable the [API PCI Payments role](/development-resources/api-credentials#api-permissions) for your API credential.

3. Make sure that your API credentials include the following roles:

   * **Checkout webservice role**
   * **Merchant PAL Webservice role**

4. Under **Roles and Associated Accounts**, enable the correct merchant accounts for this web service user.

## Step 2: Set up capture delay

By default, Adyen accounts are set up so that payments are [captured](/online-payments/capture) immediately after authorisation. If you are using [Cash Sales](/plugins/netsuite/#netsuite-glossary) in NetSuite, keep the default setting.

If you are using [Sales Orders in NetSuite](/plugins/netsuite/#netsuite-glossary), you need to change the default capture delay:

1. Log in to your [Customer Area](https://ca-test.adyen.com/) with your merchant account.
2. Go to **Settings** > **Account settings**.
3. In the **Capture Delay** drop-down menu, select **manual**.
4. Select **Submit**.

## Step 3: Set up webhooks

To inform your NetSuite back end of important events such as payment status changes or chargebacks, Adyen uses [webhooks](/development-resources/webhooks), sent as HTTP callbacks to the URL from the payment processing profile in NetSuite. Webhooks are called notifications in NetSuite.

To set up webhooks: 

1. In your [Customer Area](https://ca-test.adyen.com/), go to **Developers** >  **Webhooks**.

   We [recommend to configure webhooks for your company account](/development-resources/webhooks/configure-and-manage). This ensures that you do not have duplicate webhook configurations, and improves performance.

2. Select ****Webhook**.

3. From the list of webhooks, next to **Standard webhook**, select **Add**.

4. Under **General**, configure the following:

   | Setting               | Description                                                                                                                                                                        |
   | --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | **Enabled**           | Select the toggle to enable or disable the webhook.                                                                                                                                |
   | **Version**           | The webhook version.                                                                                                                                                               |
   | **Description**       | Your description of the webhook.                                                                                                                                                   |
   | **Merchant accounts** | You can apply the webhook to all merchant accounts for a company account, include only specific merchant accounts, or exclude specific merchant accounts for your company account. |

5. Under **Server configuration**, configure the following:

   | Setting                 | Description                                                                                                                                                                                                                                                                           |
   | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | **URL**                 | The **postback URL** from your [payment processing profile in NetSuite](/plugins/netsuite/set-up-netsuite-customer-center#create-a-payment-processing-profile). To find this, go to the payment processing profile in **View** mode, and then to the **Payment Information** section. |
   | **Method**              | **JSON**                                                                                                                                                                                                                                                                              |
   | **Encryption protocol** | **TLSv.1.2**                                                                                                                                                                                                                                                                          |

6. Select **Save configuration**.

## Next steps

[Set up NetSuite Customer Center](/plugins/netsuite/set-up-netsuite-customer-center)

[Configure your NetSuite Customer Center for processing payments with Adyen.](/plugins/netsuite/set-up-netsuite-customer-center)

[Payment processing](/plugins/netsuite/payment-processing-in-netsuite)

[Understand the payment flow between Adyen and NetSuite.](/plugins/netsuite/payment-processing-in-netsuite)
