---
title: "KYC verification insights"
description: "Evaluate the performance of verification and onboarding processes on your platform."
url: "https://docs.adyen.com/platforms/kyc-insights"
source_url: "https://docs.adyen.com/platforms/kyc-insights.md"
canonical: "https://docs.adyen.com/platforms/kyc-insights"
last_modified: "2026-06-01T15:33:15+02:00"
language: "en"
---

# KYC verification insights

Evaluate the performance of verification and onboarding processes on your platform.

[View source](/platforms/kyc-insights.md)

The **KYC verification insights** dashboard provides valuable data and trends about [verification and onboarding processes](/platforms/verification-overview) on your balance platform. You can use this information for the following purposes:

* Get a comprehensive view of your user onboarding progress, as the dashboard shows success rates and speed of user verification.
* Quickly identify and address verification issues as they come up to ensure a smooth onboarding experience for your existing users.
* Use data-driven insights to improve and streamline the user onboarding process for future users.

To view information about the verification process for a specific account holder on your platform, [see their KYC summary and timeline](/platforms/manage-account-holders/#view-kyc).

## Access the dashboard

You must have one of the following [user roles](/account/user-roles#platforms) to view the dashboard:

* **Manage account holders and legal entities**
* **Generate Balance Platform reports**
* **Download Balance Platform reports**

To access the dashboard:

1. Log in to your [Customer Area](https://ca-test.adyen.com/).
2. Go to **Insights** > **KYC verification insights**.

The dashboard has two main views:

* The **Overview** tab shows the onboarding status of account holders as it is on the selected date. It gives you a high-level summary of your platform’s onboarding performance, including metrics such as the number of verification attempts account holders must undergo to complete the KYC verification process, and the number of account holders who are successfully onboarded to the balance platform. By using these metrics, you can monitor the current state of [verification and onboarding processes](/platforms/verification-overview) on your platform and track the impact of any interventions made to improve them.
* The **Errors** tab shows the number of account holders who faced [verification errors](/platforms/kyc-verification-codes) during onboarding, such as submitting incorrect bank documents or missing information. It also provides a breakdown of errors by category to help you understand common issues during the onboarding process.

The dashboard is updated daily at **3:00 AM CET**.

To do a more in-depth analysis, including a [side-by-side comparison](#use-cases), you can filter the data by location, legal entity type, integration type, or custom date range. You can also share the selected filter view with other people in your organization who have the [required user role](#access-the-dashboard).

## Explore KYC metrics

The following tabs show the KYC metrics you can monitor on the dashboard.

### Tab: Overview

Use these metrics to assess the overall performance of the onboarding process on your balance platform.

| Metric                         | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ------------------------------ |   |
| **Number of account holders**  | The total number of account holders who have started onboarding with Adyen within the selected date range. This metric is calculated as the sum of account holders whose KYC verification statuses are **in review**, **verified**, **unsuccessful**, or **rejected**. The data is filtered by the account holder's creation date, not by the date they completed onboarding. For example, if an account holder is created in January but completes onboarding in February, they will appear in January's data.In review: Account holders whose information is currently being reviewed by Adyen. One or more of their capability verification statuses are pending. This metric is updated every 24 hours.&#xA;&#xA;&#xA;&#xA;&#xA;Verified: Account holders who have verified all their information successfully. All their capability verification statuses are valid. A user's status may change from verified to another status if additional verification is required.&#xA;&#xA;&#xA;&#xA;&#xA;Unsuccessful: Account holders who have verification errors because of incorrect or missing information. One or more of their capability verification statuses are invalid. To complete the verification successfully, all verification errors must be resolved.&#xA;&#xA;Note that when an account holder upgrades from Classic Platforms to Adyen for Platforms, their account is automatically assigned the unsuccessful status until their KYC information is verified. Once the account holder passes the KYC checks and meets the requirements to use capabilities, their status will be updated to verified.&#xA;&#xA;&#xA;&#xA;&#xA;Rejected: Account holders who are not allowed to use Adyen's services because our KYC verification found issues, like fraudulent activity. One or more of their capability verification statuses are rejected. |
| **Verification attempts**      | The total number of times account holders submit their KYC information before getting verified. When an account holder submits their KYC information to Adyen for verification, it is counted as a verification attempt. The attempt is counted whether the verification is successful or not. You can filter the data for **All**, **Verified** or **Unsuccessful** account holders.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| **First attempt success rate** | The percentage of account holders who successfully completed KYC verification on their first attempt. To calculate the **First attempt success rate**, divide the number of account holders verified on their first attempt by the number of account holders who started onboarding. The total includes users who have not submitted their information yet or encountered errors during the process.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| **Median verification time**   | How long it takes account holders to submit their KYC information and get verified. This metric measures the time from when the account holder is created and requests their first capability until all KYC checks are passed and their capability statuses are **valid**. It includes the time taken to notify account holders of any errors and for those errors to be fixed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |

### Tab: Verification errors

Use these metrics to determine and troubleshoot verification issues that occurred during the onboarding process.

You can view the number of account holders who faced errors during the verification checks, with the most common error types shown first. This helps you prioritize and address the most frequent verification issues more efficiently.

Because an account holder can experience multiple types of errors, the total number of errors across categories may be higher than the number of unique account holders shown.

Data on the **Errors** tab is presented from a historical perspective and remains visible even after errors are resolved. This allows you to track historical trends and assess whether improvements are reducing error rates.

| Metric                        | Description                                                                                                                                                                                                                                                    |
| ----------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Number of account holders** | The number of account holders who faced [verification errors](/platforms/kyc-verification-codes/general-verification-errors/) during onboarding. The data is filtered by the account holder's creation date, not by when the error occurred or was resolved.   |
| **Organization check**        | The number of account holders whose [information about the organization](/platforms/kyc-verification-codes/general-verification-errors/#organization-check) cannot be verified or does not meet our requirements.                                              |
| **Individual check**          | The number of account holders whose [information about the individual](/platforms/kyc-verification-codes/general-verification-errors/#individual-check) cannot be verified or does not meet our requirements.                                                  |
| **Sole proprietorship check** | The number of account holders whose [information about the sole proprietorship](/platforms/kyc-verification-codes/remediating-actions/#legal-checks) cannot be verified or does not meet our requirements.                                                     |
| **Bank account check**        | The number of account holders whose [information about the bank account](/platforms/kyc-verification-codes/general-verification-errors/#bank-check) cannot be verified or does not meet our requirements.                                                      |
| **Business line check**       | The number of account holders whose [information about the business line](/platforms/kyc-verification-codes/general-verification-errors#bl-check), including the industry and sales channel, cannot be verified or does not meet our requirements.             |
| **Missing data**              | The number of account holders whose information is [incomplete](/platforms/kyc-verification-codes/general-verification-errors/#missing-data).                                                                                                                  |
| **Contract issues**           | The number of account holders who [have not signed the contracts](/platforms/kyc-verification-codes/general-verification-errors#missing-contracts), such as the PCI questionnaires or the Terms Of Service.                                                    |
| **General issues**            | The number of account holders who faced [other verification errors](/platforms/kyc-verification-codes/general-verification-errors#general-errors) that occur due to either technical issues, capabilities not being allowed, or a legal entity being declined. |
| **Data review**               | The number of account holders that need to [review and confirm that their data](/platforms/kyc-verification-codes/general-verification-errors#data-review) is up-to-date.                                                                                      |
| **Signatory**                 | The number of account holders who faced errors related to [proof of signatory](/platforms/kyc-verification-codes/general-verification-errors#missing-data).                                                                                                    |

## Use cases

Here are some typical scenarios in which you may find the KYC verification insights useful.

**

### Monitor your overall onboarding performance

To ensure that your onboarding process is working well and to identify any areas for improvement or potential bottlenecks, keep an eye on the key performance metrics. For example, you can check on the following:

* **Completion of onboarding**. To track the progress of user onboarding, you can check the number of account holders that have the statuses **in review**, **verified**, and **unsuccessful**.

  If you have a high number of verified account holders, it means they have successfully completed the verification process and are ready to start transacting on your platform. On the other hand, a high rate of unsuccessful verifications implies that there may be issues with users submitting their data. Then, you can review the [verification error statistics](/platforms/kyc-insights?tab=verification_errors_2) to identify and resolve any issues promptly.

  Metrics to analyze: **Number of account holders**

* **Speed of onboarding**. To ensure that the onboarding process on your platform is easy to follow, review the time it takes for users to complete their onboarding. This information can be filtered by location, legal entity, or integration type to identify possible issues.

  Achieving a short **Median verification time** and high **First attempt success rate** indicates a clear and accessible user onboarding flow.

  Metrics to analyze: **Median verification time**, **First attempt success rate**, **Verification attempts**

**

### Troubleshoot onboarding

If the **Median verification time** has increased while the **First attempt success rate** has decreased, users may have encountered verification errors. To analyze the most common errors experienced by account holders, see the **Errors** tab.

For example, if individuals are failing to provide acceptable bank documents, ensure that the [document requirements](/platforms/verification-requirements/document-requirements/#requirements-for-all-documents) are clearly shown in your onboarding flow.

Metrics to analyze: **Median verification time**, **First attempt success rate**, **Verification attempts**, **Error types**

**

### Evaluate the effectiveness of interventions

You can evaluate the effectiveness of any interventions you make over time. For example, in order to resolve the issue with incorrect bank document submissions, you have recently updated your onboarding process with examples of the required bank documents for upload.

To assess the effectiveness of this measure, filter the dashboard data based on the **Hosted onboarding** integration type and relevant dates. You can then check whether the **Verification attempts** rate has decreased or if the **Median verification time** has shortened. Also, check if the number of account holders facing errors during bank account checks has reduced. Either of these three indicators could signal an improvement in the onboarding process.

Metrics to analyze: **Median verification time**, **Verification attempts**, **Error types**

**

### Conduct a comparative analysis

If you have a global operation, you can filter your data by location to compare how well your onboarding process is performing across different markets. You can also filter data by integration type to see whether hosted or API-only onboarding is more effective for your users. You may want to analyze metrics such as the time it takes for users to complete the onboarding process and the number of account holders who experience verification errors in different locations or using different onboarding flows.
