---
title: "NetSuite troubleshooting"
description: "Troubleshoot your NetSuite integration."
url: "https://docs.adyen.com/plugins/netsuite/troubleshooting"
source_url: "https://docs.adyen.com/plugins/netsuite/troubleshooting.md"
canonical: "https://docs.adyen.com/plugins/netsuite/troubleshooting"
last_modified: "2023-10-02T11:07:00+02:00"
language: "en"
---

# NetSuite troubleshooting

Troubleshoot your NetSuite integration.

[View source](/plugins/netsuite/troubleshooting.md)

If you are experiencing a problem with your NetSuite payments bundle integration, there are several ways how you can troubleshoot the issue yourself. Follow the troubleshooting steps below and contact us if your issue persists.

## Step 1: Check your bundle setup

Make sure that you [set up the bundle correctly](/plugins/netsuite/set-up-netsuite-customer-center).

## Step 2: Check for customizations

If you applied any customizations to the bundle, the error might be related to the customization. Before raising an issue, make sure that your error is not a customization issue, and check if it persists on a cleanly installed bundle. If you cannot reproduce the issue with a clean version, it is most likely an issue introduced by the customization.

## Step 3: Check our release notes

Check if your current error is a known issue in the bundle, and resolved in a later version. You can find the known issues and fixes in our [release notes](/plugins/release-notes/?title%5B0%5D=NetSuite%2BPayments%2BBundle).

## Step 4: Contact us

If you cannot resolve the issue after you have followed the above steps, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other), and provide the following information:

* Your merchant account.
* Whether the issue occurs in the test or live environment (Sandbox and Production in NetSuite).
* Steps to reproduce the issue you are trying to resolve. If you already tried to fix the issue, include those steps as well.
* Screenshots and details of the error messages or unexpected behaviour you are getting.
* Logs: initial request, response, and any other plugin-related logs.
* Your payment processing settings in NetSuite.
* If applicable, a successful or failed test example.
* If you previously contacted NetSuite for assistance, the information you received from NetSuite about your issue.

## See also

* [Netsuite Documentation](https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N128815.html#NetSuite-Documentation-Overview)
